Financial Services Representative Job at LHH Recruitment Solutions in Grand Rapi

We are seeking a detail-oriented and compassionate Financial Representative to join our team. In this role, you will assist with billing inquiries, manage payment processes, and help ensure financial clarity and accuracy. You’ll play a critical role in maintaining positive patient relationships by resolving billing issues and guiding patients through payment options.

This fully remote position is ideal for someone with strong communication skills, accountability, self motivation and a background in healthcare billing, and a passion for customer service.

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Responsibilities:

• Handle billing inquiries via phone, email, and chat with professionalism and empathy.

• Review accounts to ensure accurate billing and resolve discrepancies.

• Explain financial policies, payment plans, and insurance coverage to patients.

• Process payments, issue refunds, and manage payment plan arrangements.

• Communicate effectively with internal teams (billing, insurance, and clinical departments) to resolve issues.

• Ensure compliance with company policies and healthcare regulations.

• Maintain accurate records and documentation of customer interactions and financial transactions.

• Identify and recommend improvements to billing processes and patient communication.

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Qualifications:

• Education: High school diploma or equivalent (Associate’s degree preferred).

• Experience: 1-2 years of experience in healthcare billing, patient services, or a related field.

• Strong understanding of billing processes and insurance claims.

• Proficiency in Microsoft Office Suite and familiarity with billing software.

• Excellent communication and problem-solving skills.

• Ability to work independently in a remote environment.

Pay Details: $17.00 to $19.00 per hour

Search managed by: Amaka Mozie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance