TEKsystems is hiring: Bilingual Customer Service Representative in Columbia

The Bilingual (English and Spanish) Call Center Representative is a key member of the back-office support team for our Automated Traffic Safety Enforcement

program. The ideal candidate will be able to provide a variety of customer service and clerical duties in a fast-paced office environment.

Responsibilities include, but are not limited to: answering inbound calls, verifying violation images, validating vehicle information, processing and assisting with payments, and data entry.

This position requires a high degree of efficiency, dependability, reliability, and accountability.

• These individuals will be taking calls from citizens who have received a notice about a parking violation.
• Provides one-stop resolution and education to the public on programs and services.
• Responsible for timely and accurate handling of calls and information, including incoming calls, documents, data entry, scheduling, and mailings.
• Displays a positive, professional, and empathetic customer-focused approach.
• Utilizes tools and online resources to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently.
• Maintains programs and technical knowledge related to services for each client.
• Exhibits effective communication skills tailored to each audience.
• Able to document public interactions clearly and concisely.

Additional Skills & Qualifications:

Fluent in English and Spanish is a requirement.

• High school diploma or GED.
• 2 years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment.
• Strong interpersonal skills, including the ability to interact with varying personalities and defuse sensitive situations under pressure.
• Strong organizational and time-management skills, including the ability to handle multiple tasks simultaneously.
• Minimum of 30-35 words per minute typing skills.
• Proficiency with the Microsoft Office Suite.
• Ability to perform word processing, database maintenance, and accounting functions including system updates and some troubleshooting.

Work Environment

• Office hours are 9 AM-6 PM.

Why Join Us? 

Through TEKsystems you will be eligible for the following:

1. Comprehensive Benefits: Medical, dental, and vision coverage – including 401K and weekly pay.
2. Professional Growth: Opportunity to work within a well-known, nationwide, Fleet Operations Organization. 

Pay and Benefits

The pay range for this position is $16.00 - $17.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Columbia,MD.

Application Deadline

This position will be accepting applications until Dec 31, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.