IT SERVICE DESK SPECIALIST

Orbus® specializes in the design, production, and wholesale trade only distribution of exhibit and display products, graphics, and solutions. Orbus combines innovative technology with artistry and craftsmanship to provide its distribution network with an unrivaled spectrum of supply, support, and service. Orbus has facilities in the suburbs of Chicago as well as Las Vegas and is part of the Orbus Visual Communications® Group of brands. Orbus Visual Communications® Group is committed to the highest level of quality which is illustrated by our many awards, accolated and certificates. We are the leading innovator of impactful visual solutions with facilities located across North America. If you want to have a hands-on highly impactful role, we want you to join our team as a IT Service Desk Specialist. This is a fulltime in-office position based in Woodridge, IL. Primary Function: The IT Service Desk Specialist will be a hands-on position accountable for providing high quality technical support and assistance to enterprise team members via Teams, phone, email or in person. The role will provide hands-on expertise for Service Desk solutions and will support, configuration, deployment of end user computing and other IT solutions. Responsibilities and Duties Provide first and second tier technical support and assistance to all Orbus employees at multiple locations. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Account accessibility configuration and support i.e. password resets, Microsoft Authenticator, MFA configuration etc. Support hardware, and software system problems as they relate to m365 applications, end user computers and software, user account management, Windows Operating systems and basic network related issues. Accountable to provide accurate information on IT products or services. Record events and problems and their resolution in tickets and Knowledgebase articles. Follow-up and update ticket status and information. Pass on any feedback or suggestions by team members to the appropriate internal team. Identify and suggest possible improvements to procedures. Collaborate on small projects with team members. On/Offboarding Team members. Image and deploy IT hardware and licensing. Qualifications and Required Skills Bachelor's degree in computer science, Information Technology or related field. 3 years relevant experience supporting End User Computing. Experience using Helpdesk tools such as LanSweeper, SolarWinds HelpDesk, Dameware, RemoteDesktop Manager, Teams, SmartDeploy and WireShark. Software installation i.e. Office, Teams, Creative Suite, Solidworks Demonstrate experience and understanding of Microsoft 365 office products, licensing, and administration. Proficiency with Desktop and server Operating systems: Microsoft Windows 10,11 and server 2016,19 and 22 Apple macOS 11, 12,13, 14 and iPadOS Active Directory membership and role-based permissions. Basic Network troubleshooting connectivity issues. Maintain accurate inventory. Physical Requirements of the Job Office environment: must be able to perform frequent repetitive tasks and be able to sit or stand at an overate a computer for up to 80% of the day. Cognitive skills such as thinking, reasoning, understanding, learning and remembering are required 100% of the day. Travel to Orbus sites when required. Key Attributes for Success Excellent analytical and problem-solving skills and the ability to multitask in a fast-paced environment. High degree of attention to detail. High energy level to learn new skills and be productive in applying them. Ability to establish credibility and be decisive and be able to recognize and support the organization's preferences and priorities. Excellent verbal and written communication skills.