IT Support Specialist

IT Support Specialist Adaptive Construction Solutions - Houston, TX, United States Benefits: $55,000 per year salary plus full benefits package. Key Responsibilities: Assist in the creation of technical assistance products, including desk aids, policies, and user guides. Manage IT inventory, including the assignment and collection of equipment to and from staff members. Install and configure hardware and software components, ensuring all systems function smoothly. Provide technical support by researching and answering user questions, troubleshooting issues, and maintaining workstation and network performance. Maintain the organization’s internet connection, monitor the firewall, and keep security tools up to date. Configure operating systems and ensure proper installation of necessary updates and patches. Respond promptly to security or usability concerns, mitigating risks before they impact users. Diagnose and repair damaged hardware, as well as perform system upgrades to enable software compatibility. Install and upgrade antivirus software and other security systems to safeguard the network from threats. Manage user accounts, including adding, removing, or updating logins and passwords. Use security tools to protect the network from unauthorized access, malware, and other threats. Maintain relationships with employees across different departments, supporting their IT needs and offering timely assistance. Utilize a help desk/ticketing system to manage and resolve IT issues efficiently. Ensure employees receive adequate and continuous training on cybersecurity best practices. Manage the IT components of new employee onboarding processes, including setting up equipment and user accounts. Qualifications & Skills: Strong problem-solving and analytical skills. Excellent interpersonal and customer service skills, with the ability to explain technical concepts to non-technical users. Strong verbal and written communication skills. Proficient in troubleshooting computer systems, hardware, and software. Familiarity with local area network (LAN) configurations and switch management. Knowledge of security tools and practices, such as antivirus software and firewalls. Experience using help desk/ticketing systems is a plus. Ability to work collaboratively in a team and independently when necessary. Posted On: Tuesday, December 17, 2024