Leland Management
Operations Manager (Assistant CAM)
Leland Management, Kissimmee, Florida, United States, 34747
Job Type
Full-time
Description
Join a dynamic team at Emerald Island Resort, one of Central Florida's premier resort-style communities! Our team is dedicated to maintaining excellence, enhancing guest experiences, and ensuring smooth operations in a vibrant short-term rental environment. If you are a proactive, detail-oriented leader with a passion for community management and exceptional service, we invite you to be part of a great team and help shape the future of our resort.
Primary Responsibilities:
1. Oversight of Key Operational Services:
Manage and oversee the performance of Landscaping, Security, Valet Trash Services, Waste Management and Tiki Bar operations. Conduct weekly landscaping inspections to ensure vendor compliance and uphold community standards. Supervise the daily activities of the Office Administrator, Concierge Team (five or more staff members), and two Maintenance Team members. Ensure contracted vendors deliver high-quality, timely services aligned with the community's expectations. Oversee Tiki Bar operations, including:
Cash management, daily deposit counts, safe access, and timely bank deposits. Inventory control and efficient product ordering to maintain stock levels. Completing
ServSafe Certification
to ensure compliance with safety regulations. Developing and implementing
Standard Operating Procedures (SOPs)
for accountability and consistency across departments.
2. Community Operations Management:
Oversee daily operational responsibilities of the HOA, with a focus on short-term rental property dynamics. Conduct property inspections to identify and resolve maintenance, safety, and compliance issues. Manage leases for long-term rentals, ensuring proper documentation, compliance, and follow-up. Coordinate with vendors and contractors for maintenance, repairs, and common area improvements. Streamline short-term rental processes, including security protocols, amenity access, and parking procedures. 3. Committee Management:
Manage and oversee the
Design Review Committee (DRC)
process, including application reviews, meeting scheduling, and notices. Facilitate DRC meetings, ensuring alignment with HOA guidelines. Support other resort committees, ensuring efficient scheduling, documentation, and follow-up on action items. 4. Staff Supervision and Development:
Lead, train, and schedule the Office Administrator, Concierge Team, and Maintenance Team to ensure operational efficiency and excellent customer service. Implement and enforce
SOPs
to set clear expectations and accountability standards. Flexibly manage staff schedules, addressing weekend or after-hours needs as required. 5. Compliance and Risk Management:
Ensure adherence to HOA governing documents, Florida statutes, and short-term rental regulations. Manage insurance policies, claims, and strategies for risk mitigation. Develop and implement protocols for violations, security concerns, and resident complaints. Obtain a
Notary License
to support office management, including document processing for homeowners. Be
available 24/7
for after-hours emergencies to promptly address critical issues. 6. Financial and Vendor Management:
Assist in managing budgets related to operational services and vendor contracts. Monitor vendor performance, ensuring cost-effective solutions and financial alignment. Oversee inventory management for the Tiki Bar and operational supplies, maintaining stock levels efficiently. 7. Resident and Guest Relations:
Act as the primary liaison for residents, short-term rental guests, and property managers. Enhance the guest experience while upholding community standards. Send
weekly reports
to the Board of Directors for all three associations, summarizing:
Vendor performance and updates. Operational issues, project progress, and timelines. Compliance concerns, community feedback, and staff updates.
8. Community Event and Amenity Management:
Oversee the operations of community amenities, including the clubhouse, pools, and recreational areas. Assist in planning and executing community events, ensuring vendor coordination and operational support. Monitor amenity usage to enforce HOA rules and address issues proactively. 9. Communication and Marketing:
Create and distribute
monthly newsletters
to keep residents informed of community projects, updates, and events. Design flyers, notices, and signage to market events and communicate facility rules. Ensure timely communication regarding operational changes, policies, and updates to residents and guests. Requirements
Skills and Qualifications:
Goal-Oriented
and task-driven with exceptional time management skills. Strong leadership, organizational, and project management abilities. Excellent communication and interpersonal skills for collaborating with residents, guests, board members, and vendors. Proficiency with
Caliber Software , Microsoft Office Suite, Work Order Systems and design tools for newsletters and flyers. Flexibility to work weekends or after-hours as needed to meet community demands. Experience with cash management, inventory control, and food and beverage operations. Ability to obtain
Notary License
and
Food Safety/SafeServ Certifications . Availability by phone
24/7
to ensure continuity and operational safety in emergencies. Experience and Education:
Active
Florida CAM License . Minimum
2 years of experience
as a Licensed Community Association Manager overseeing community operations. Experience managing
short-term rental communities , vendor contracts, and operating budgets. Proven ability to create and implement
SOPs
for operational consistency and team accountability.
Why Work with Us? Emerald Island Resort is more than a community; it's a destination. As an Operations Manager, you'll play a
key role
in managing dynamic day-to-day operations while contributing to a vibrant, resort-style experience for residents and guests alike. Join a collaborative team dedicated to excellence, growth, and enhancing our premier community. This is a unique opportunity to lead in a fast-paced environment and make a meaningful impact every day!
Be part of something exceptional at Emerald Island Resort. Apply today and become a valued leader on our team!
Salary Description
$58,000
Full-time
Description
Join a dynamic team at Emerald Island Resort, one of Central Florida's premier resort-style communities! Our team is dedicated to maintaining excellence, enhancing guest experiences, and ensuring smooth operations in a vibrant short-term rental environment. If you are a proactive, detail-oriented leader with a passion for community management and exceptional service, we invite you to be part of a great team and help shape the future of our resort.
Primary Responsibilities:
1. Oversight of Key Operational Services:
Manage and oversee the performance of Landscaping, Security, Valet Trash Services, Waste Management and Tiki Bar operations. Conduct weekly landscaping inspections to ensure vendor compliance and uphold community standards. Supervise the daily activities of the Office Administrator, Concierge Team (five or more staff members), and two Maintenance Team members. Ensure contracted vendors deliver high-quality, timely services aligned with the community's expectations. Oversee Tiki Bar operations, including:
Cash management, daily deposit counts, safe access, and timely bank deposits. Inventory control and efficient product ordering to maintain stock levels. Completing
ServSafe Certification
to ensure compliance with safety regulations. Developing and implementing
Standard Operating Procedures (SOPs)
for accountability and consistency across departments.
2. Community Operations Management:
Oversee daily operational responsibilities of the HOA, with a focus on short-term rental property dynamics. Conduct property inspections to identify and resolve maintenance, safety, and compliance issues. Manage leases for long-term rentals, ensuring proper documentation, compliance, and follow-up. Coordinate with vendors and contractors for maintenance, repairs, and common area improvements. Streamline short-term rental processes, including security protocols, amenity access, and parking procedures. 3. Committee Management:
Manage and oversee the
Design Review Committee (DRC)
process, including application reviews, meeting scheduling, and notices. Facilitate DRC meetings, ensuring alignment with HOA guidelines. Support other resort committees, ensuring efficient scheduling, documentation, and follow-up on action items. 4. Staff Supervision and Development:
Lead, train, and schedule the Office Administrator, Concierge Team, and Maintenance Team to ensure operational efficiency and excellent customer service. Implement and enforce
SOPs
to set clear expectations and accountability standards. Flexibly manage staff schedules, addressing weekend or after-hours needs as required. 5. Compliance and Risk Management:
Ensure adherence to HOA governing documents, Florida statutes, and short-term rental regulations. Manage insurance policies, claims, and strategies for risk mitigation. Develop and implement protocols for violations, security concerns, and resident complaints. Obtain a
Notary License
to support office management, including document processing for homeowners. Be
available 24/7
for after-hours emergencies to promptly address critical issues. 6. Financial and Vendor Management:
Assist in managing budgets related to operational services and vendor contracts. Monitor vendor performance, ensuring cost-effective solutions and financial alignment. Oversee inventory management for the Tiki Bar and operational supplies, maintaining stock levels efficiently. 7. Resident and Guest Relations:
Act as the primary liaison for residents, short-term rental guests, and property managers. Enhance the guest experience while upholding community standards. Send
weekly reports
to the Board of Directors for all three associations, summarizing:
Vendor performance and updates. Operational issues, project progress, and timelines. Compliance concerns, community feedback, and staff updates.
8. Community Event and Amenity Management:
Oversee the operations of community amenities, including the clubhouse, pools, and recreational areas. Assist in planning and executing community events, ensuring vendor coordination and operational support. Monitor amenity usage to enforce HOA rules and address issues proactively. 9. Communication and Marketing:
Create and distribute
monthly newsletters
to keep residents informed of community projects, updates, and events. Design flyers, notices, and signage to market events and communicate facility rules. Ensure timely communication regarding operational changes, policies, and updates to residents and guests. Requirements
Skills and Qualifications:
Goal-Oriented
and task-driven with exceptional time management skills. Strong leadership, organizational, and project management abilities. Excellent communication and interpersonal skills for collaborating with residents, guests, board members, and vendors. Proficiency with
Caliber Software , Microsoft Office Suite, Work Order Systems and design tools for newsletters and flyers. Flexibility to work weekends or after-hours as needed to meet community demands. Experience with cash management, inventory control, and food and beverage operations. Ability to obtain
Notary License
and
Food Safety/SafeServ Certifications . Availability by phone
24/7
to ensure continuity and operational safety in emergencies. Experience and Education:
Active
Florida CAM License . Minimum
2 years of experience
as a Licensed Community Association Manager overseeing community operations. Experience managing
short-term rental communities , vendor contracts, and operating budgets. Proven ability to create and implement
SOPs
for operational consistency and team accountability.
Why Work with Us? Emerald Island Resort is more than a community; it's a destination. As an Operations Manager, you'll play a
key role
in managing dynamic day-to-day operations while contributing to a vibrant, resort-style experience for residents and guests alike. Join a collaborative team dedicated to excellence, growth, and enhancing our premier community. This is a unique opportunity to lead in a fast-paced environment and make a meaningful impact every day!
Be part of something exceptional at Emerald Island Resort. Apply today and become a valued leader on our team!
Salary Description
$58,000