Administrative Assistant III - MVIU (Hybrid)

Department Information The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, pleaseenjoy this brief video Helpful tips for applying: Applying for a Job with the State of Colorado. What Happens After You Apply. Description of Job The purpose of the Motor Vehicles Investigations Unit (MVIU) within the Department of Motor Vehicles is to investigate and prevent fraud concerning the use of driver's licenses, identification cards, motor vehicle titles and registrations, and other motor vehicle documents issued by the department. Also assist victims of identity theft by means of such documents. We're hiring an Administrative Assistant III to support the Investigations and Law Enforcement Communications Center (LECC) in the MVIU. This position will have a unique opportunity to not only serve as a source of support for these units in MVIU, but will also be a program lead for a highly sensitive program within the Investigations unit. Duties for this position include, but are not limited to: Case Intake Management Reviews all case referrals and uses the case management intake procedures to determine if a case requires activation Assures all case information is collected and entered into DRIVES and that all supporting documents are scanned and uploaded into the case file. Prepares digital case files for all cases. Monitors the Request for Investigations on a daily basis and corresponds with offices that are missing information in their referrals. MVIU & LECC Program Support Provides assistance with answering phones, and all other administrative functions while full time staff is unavailable Facilitates travel for staff by developing itineraries and agendas, booking transportation, arranging lodging, and meeting accommodations Responding, via teletype, telephone and email to messages received from law enforcement requestion information Reviews all web content on a monthly or as-needed bass to ensure information is updated and accurate on the departments intrant and internet Support Positions Back Up Provide support to other Investigative & Support unit positions Processing calls from multiple phone lines from various callers Managing calendars, scheduling meetings, drafting correspondence, recording meeting minutes, and coordinating interactions and communications with other local, state, and federal criminal justice agencies This position reports to the Cole office every Wednesday and will require additional office work days as needed. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: G3A4XXADMINISTRATIVE ASSISTANT III MINIMUM QUALIFICATIONS: Experience Only: Three (3) years of relevant experience in general clerical work General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as: Experience providing exceptional customer service; interfacing with a variety of people from many levels within the organization and community. Data Entry including: entering information into a program or database (appointments, contact information, customer records) Regular work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.) Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies Typing professional emails, letters, reports, briefings, forms, memoranda, etc. Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports In order to be considered for this position, your general clerical experience must be documented on your application. (Part-time experience will be pro-rated.) OR Education and Experience: A combination of related education and/or relevant experience in general clerical work equal to three (3) years Preferred Qualifications: The ideal candidate will possess the following skills: Excellent customer service skills with a proficiency for de-escalating customer interactions Experience with DRIVES Experience with Google Suite Strong ability to problem solve in a variety of situations Able to multi-task effectively, including strong time management experience History of working with information that is extremely confidential Bi-lingual experience (Spanish speaking preferred) Conditions of Employment with theCDOR: Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. Minimum Qualification Screening A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed. Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated. Recommended attachments: Resume, Cover letter (Optional if Manager is requesting them) List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. The eligible list established from this posting may be used to fill additional vacancies. Email Address: All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "infogovernmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. Appeal Rights: An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email atdpa_state.personnelboardstate.co.uswithin ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action. For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules. Supplemental Information Equity, Diversity, and Inclusion Compliance The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohrstate.co.us. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. If not applying online, submit application to: If you are not able to submit an online application, a paper application is available at this link:PDF State Paper Application(Download PDF reader). Paper applications must be received via email to dor_ohrstate.co.us by the closing date and time of the application period listed on this announcement. Methods of Appointment: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. Step Pay Program: Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.