Senior Manager of Licensing Operations

Senior Manager of Licensing Operations Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4758868) Apply  Senior Manager of Licensing Operations Salary $94,008.00 - $108,108.00 Annually Location Lakewood, CO Job Type Full Time Job Number TAA-03047-12.2024 Department Department of Revenue Division Enforcement - Marijuana Opening Date 12/17/2024 Closing Date 12/31/2024 5:00 PM Mountain FLSA Determined by Position Type of Announcement This position is open only to Colorado state residents. FLSA Status Exempt; position is not eligible for overtime compensation. Department Contact Information Eden Davis - edenrose.davis@state.co.us Primary Physical Work Address 1697 Cole Blvd, Lakewood, CO 80401, USA. This position is a hybrid work position with on-site visits with employee and stakeholder groups which will involve travel throughout the state. How To Apply Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. Description Benefits Questions Department Information The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video ! Helpful tips for applying: Applying for a Job with the State of Colorado . What Happens After You Apply. (https://youtu.be/Bevm6F3LfBM) Description of Job Marijuana Enforcement Division TheMarijuana Enforcement Division (MED)is a dynamic and innovative regulatory agency tasked with licensing and regulating the commercial Medical and Retail Marijuana industries in Colorado. First formed in 2010 as the Medical Marijuana Enforcement Division, the MED has developed a leading-edge approach to commercial marijuana regulation and is considered a global regulatory and industry leader. The Division implements legislation, develops regulations, conducts regulatory and criminal investigations, issues business licenses, engages in outreach and education initiatives, and enforces compliance mandates using a range of intervention strategies necessary to maintain a progressive and robust regulatory framework. The MED promotes transparency and innovation by utilizing a collaborative approach to engaging with stakeholders and by proactively and positively pursuing solutions to issues in a fast-paced professional environment. Culture & Environment: The Marijuana Enforcement Division’s culture emphasizes Emotional Intelligence and Problem Solving. Members of our team are solution-oriented strategic thinkers who demonstrate professionalism, collaboration and integrity in all interactions. The MED operates in a dynamic and complex environment that requires members of our team to support one another in navigating new issues, demonstrate agility, embrace challenges as opportunities, and communicate with empathy, respect, and in the interest of progress. Vision: Regulatory excellence through progressive and proactive compliance and enforcement practices. Mission:Our mission is to promote public safety and reduce public harm by regulating the Colorado commercial marijuana industry through consistent administration of laws and regulations and strategic integration of process management, functional expertise, and innovative problem-solving. Job Duties: Thisposition serves as the Program Manager over the Business, Intake, and Occupational Licensing teams and the Licensing Director's primary advisor and designee on all operational licensing-related matters for the Department’s Regulated Marijuana program. The position's primary duty is directing the daily operations of multiple licensing-related work units. The position oversees and ensures that policies and guidelines for the implementation of licensing processes and services are conducted in a manner consistent with statutes and rules to achieve the regulatory and enforcement goals of the Division and the State. The position provides leadership to several professional employees involved in licensing and administration. The position sets performance standards and establishes goals for these work units and for the functions in which they are involved. As the Program Manager, the position develops staffing and procedures for the Division’s licensing functions across all offices, advises on and implements service enhancements, and determines the appropriate deployment of resources to support the Division’s mission and goals. Administration & OperationsManagement Oversees all aspects of occupational and business licensing Provides direction on the daily operations of multiple licensing-related work units Monitors trending concerns and activity within the regulated community and provides feedback to the Director of Licensing for direction and guidance. Data Management and Reporting Collects, retrieves, organizes, and interprets licensing and application information collected through a variety of databases to produce internal and external reports. Utilizes data to inform or forecast resource needs and management of workload. Understand fee setting and fee structure and monitor new fees based on new legislation or changes in process. Policy and Legislation Implementation Provides feedback and direction on policy and legislative matters that impact the licensing program. Tasked with implementing multiple new pieces of legislation as well as the rule-making that accompanies new law. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: H1A3XXPROGRAM MANAGEMENT II (https://drive.google.com/file/d/0B4enHpLSVk4eQjFoWE10NVJSX1U/view?usp=sharing&resourcekey=0-VJYWFDAOXlezd5Kua_eqQA) MINIMUM QUALIFICATIONS: Experience Only: Nine (9) years of relevant experience working in a regulatory environment that receives and processes applications or issues professional licenses , managing the daily operation of multiple work units integrating those units with the agency’s mission and goals, developing and directing implementation of policies and guidelines, establishing staffing, addressing customer service matters, and directing the implementation of policies, rules, and regulations. OR Education and Experience: A combination of related education and/or relevant experience working in a regulatory environment that receives and processes applications or issues professional licenses, managing the daily operation of multiple work units integrating those units with the agency’s mission and goals, developing and directing implementation of policies and guidelines, establishing staffing, addressing customer service matters, and directing the implementation of policies, rules, and regulations equal to nine (9) years. NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Preferred Qualifications: The ideal candidate will possess the following skills: Excellent Organizational Skills; Proficient Communication Skills; Effective Problem-solving; Assessment & Interpretation; Critical Thinking Ability; Creativity; Integrity; Strong People Skills; Up-to-date Knowledge of Business Technology and IT; Previous or current supervisory experience; Experienced with data collection, organization, and analysis; Experience in mentoring or training others; Experience in development and maintenance of standard operating procedures and policies; Experience with identifying, developing, and executing process improvements; Experience in reading, understanding/interpreting, and accurately applying statutes, regulations and rules, policies and procedures; Experience with managing budget, policy considerations, customer feedback, business and market trends to support Division and Department strategy and initiatives; Experience with risk analysis Experience with providing feedback and direction on policy and legislative matters; Experience managing a high volume workload; Experience managing physical and digital records and confidential information; Strong demonstrated written and verbal communication; Strong attention to detail; Proficient with Microsoft Office and Google Suite; Change management oriented; Effective time management; Proven ability to accurately prioritize and meet deadlines; Those candidates with previous experience in a licensing or regulatory environment are strongly encouraged to apply Conditions of Employment with the CDOR : Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations . Minimum Qualification Screening A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed. Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated. Recommended attachments: Resume, Cover letter (Optional if Manager is requesting them) List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. The eligible list established from this posting may be used to fill additional vacancies. Email Address: All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. Appeal Rights: An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action. For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules . Supplemental Information Equity, Diversity, and Inclusion Compliance The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. If not applying online, submit application to: If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (https://careers.colorado.gov/sites/careers/files/documents/Colorado-Paper-Application-202011-enabled.pdf) (Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement. Methods of Appointment: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. Step Pay Program: Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series. The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon. 01 Did you hear about this job from a DOR employee or job fair/event? If yes, please indicate the name of the employee or event that you attended. 02 CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care. 03 I am a CO resident, residing in CO and can provide proof of residency (as outlined in the FAQ section) at the time of application. 04 What experience do you have with licensing processes? 05 Give an example of implementing legislation and/or new processes in your current or prior roles. 06 Describe your management style and how you adapt it to different team dynamics. 07 Have you utilized data to inform business decisions, and if so, please give an example of the process and outcome. Required Question Agency State of Colorado Address See the full announcement by clicking the "Printer" icon located above the job title Location varies by announcement, Colorado, -- Website https://careers.colorado.gov/ Apply Please verify your email addressVerify Email