Manager, Commercial Account Management

Job Summary We are seeking a strategic and results-driven Sales Manager to lead our growing account management team and drive revenue growth calling on our SMB corporate accounts in the East. The ideal candidate possesses a proven track record of successfully leading a team and growing a portfolio of accounts, exceeding sales targets, and cultivating strong customer relationships. You are a customer-centric leader with exceptional communication, negotiation, and team management skills. Leadership and Strategy: Lead a team of account managers focused on growing and increasing client retention across the SMB Commercial products. Develop and implement a comprehensive account management strategy aligned with the Corporates segment's strategy in collaboration with cross-functional teams to drive new customer acquisition, expand customer relationships, and renewal sales with assigned territories. Establish and execute clear goals, KPIs, and performance metrics for the team, providing regular feedback and coaching to drive individual and team success. About the Role: Provide coaching and development opportunities to account managers to help them achieve their goals and grow professionally. Work closely with cross-functional teams including sales, product management, marketing, finance, and operations to develop and execute go-to-market strategies. Closely monitor, analyze, and report on key performance metrics, including sales targets, renewal rates, and customer satisfaction, to track progress and identify areas for improvement. Provide regular reports, updates, and other information on account management activities and outcomes to executive leadership, ensuring transparency and accountability. Continuously assess and improve processes to enhance efficiency and effectiveness of the account management team. Sales Performance: Total Revenue, Team Quota Achievement, Average Deal Size, Win Rate, Sales Cycle Length, Revenue Growth, Upsell/Cross-sell Revenue, Net Dollar Retention, Customer Lifetime Value (CLTV), Customer Acquisition Cost (CAC) to CLTV Ratio, Partner Attach Rate, New customer acquisition. Partner and collaborate with Industry & Product Specialists to develop and execute impactful product marketing campaigns and develop our customer solution portfolio. About You: Minimum of 5 years of experience in people management or relevant leadership experience. Bachelor's degree required; Master's degree preferred. Proven track record of success in sales or account management roles. Strong industry knowledge and understanding of the corporate SAAS landscape. Excellent communication and interpersonal skills. Ability to work collaboratively and influence at all levels of the organization. Analytical mindset with ability to translate data into actionable insights. Strong problem-solving and decision-making abilities. Results driven with a focus on delivering against targets. Experience working in a matrix environment preferred. Experience working in a fast-paced, high-growth environment. Strong work ethic, self-motivation, and a passion for driving results.

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