Sr. Director Customer Analytics

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

The Senior Director of Customer Analytics will be responsible for setting the vision and strategy to create a 360 view of our customers to enable a personalized experience for both buyers and sellers and drive growth to our business. This role will empower a team of top analysts and data scientists with tools and training to uncover and drive proactive insights to identify growth opportunities for our customers and sellers, essentially influencing the strategic direction of our business. To be successful in this role, the leader will build cross stakeholder partnerships and buy-in and collaborate to integrate into their workplans to accelerate their objectives. In addition, this leader will partner closely with the data engineering and tech teams to deploy and make available these insights and customer solutions at an enterprise level across multiple departments to empower our associates and integrated into our systems to drive a personalized and frictionless customer experience. This leader will bring strong technical, analytical, and strategic strengths with a deep background in statistics, mathematics, and/or engineering. We are looking for an extremely customer-focused executive who can contribute and create breakthrough, best-in-class analytical solutions to help solve complex problems and drive key business decisions. Analytics at eBay is a multidisciplinary craft and it is foundational; it is a strategic arm that heavily influences critical decisions made by eBay leaders.

Responsibilities:

• Build the vision, strategy and roadmap to deliver a customer 360 platform including segmentations, models and key customer metrics.
• Partner with stakeholders to continuously gain buy-in including marketing, product, IT, customer support, international markets.
• Continuously develop and implement use-cases, show value working closely with IT teams to enable democratization enterprise wide.
• Partner very closely with customer research to provide a full and rounded view of our customers, what they do and why.
• Provide to leadership a regular “customer pulse” identifying key customer insights and trends ultimately leading to opportunities for growth.
• Provide a new lens and integrate C360 to understand drivers of overall sales performance and across all regions and categories.
• Ultimately create a new customer driven language in our business integrated into existing key weekly, monthly and other reports eBay use on a regular basis.
• Provide support and training to help the business understand and drive usage and adoption of customer 360, scale to the entire business.

Job Requirements:

• Proven analytics and insights leader that has built impactful analytical capabilities within a large global company.
• 15+ years of experience analyzing large, complex, multi-dimensional data sets.
• Strong technical and quantitative background with Masters degree, MBA degrees preferred.
• Ability to collaborate with key stakeholders in highly-matrixed environment.
• Highly analytical, strategic, and detail-oriented, with a commitment to excellence and a passion for understanding the business implications of analysis.
• Ability to influence and drive execution across organizational lines, superior communication skills, verbal written and presentation skills.
• Experience with data and analytical tools including R and Python.
• Excellent management, recruiting, coaching, team-building, and organizational skills.

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