Director, Client Services

Bay FC is the first NWSL team in the Bay Area. Co-founded by four U.S. Women’s National Team legends—Brandi Chastain, Aly Wagner, Danielle Slaton, and Leslie Osborne—in partnership with global investment firm Sixth Street, Bay FC is changing the face of women’s soccer as we know it. We are building a squad that will play the beautiful game with power, passion, energy, and creativity.

Bay FC is a team that defies convention and transcends culture. We are proud to represent the Bay Area with its tapestry of different ethnicities, languages, climates, and ideas. Our team is a uniting force, building a culture of belonging and shared pride. We are a beacon of hope and connection, welcoming and embracing all fans. Our stadium is a home for people of all backgrounds and identities. We unite the Bay’s diverse communities. Through our actions and our love of the game, we inspire and improve the lives of others.

While our community is our foundation, our love of football is our reason for being. We have the fire to be the best, and we will show up on and off the field every day with intensity, competitiveness, passion, and a drive to win.

Position Summary

Bay FC is seeking a Director, Client Services to join our team. The ideal candidate is a driven, self-motivated, and passionate leader committed to developing a culture of service with all Bay FC fans and staff. The Client Services Director will be responsible for recruiting, training, developing, and mentoring a team at BAFC. This full-time position reports into the Senior Director, Ticket Sales and Service.

Responsibilities

1. Bring a mindset of “unreasonable hospitality” to provide incredible service to all Bay FC fans and ensure Season Ticket Members have a great experience with Bay FC.
2. Assist in the planning, development, and activation of all service offerings including the creation of a service identity and pioneering a proactive service culture for General and Premium fans.
3. Oversee Season Ticket Member benefit execution, including gift delivery and event execution.
4. Manage key initiatives as needed to ensure coordination across the sales, service, and premium side of ticketing.
5. Attract, mentor, and manage a team of service-minded individuals. Champion a positive culture through team building, professional development, and innovative techniques.
6. Ability to collaborate cross-functionally with Ticket Sales and other department leaders.
7. Participate in event day ticketing or customer service duties; always representing the organization and brand in a positive manner.
8. Attend, contribute, and participate in weekly ticketing leadership meetings.
9. Monitor and ensure service team reaches full potential through KPIs.
10. Create all member communication through marketing channels.
11. Plan and execute service trainings with the sales and service teams.

Qualifications

1. Bachelor’s degree or equivalent
2. Minimum of 8+ years of successful service experience (sports business a plus)
3. Outstanding written and verbal communication skills to develop strong working relationships with employees, teammates, and other stakeholders
4. Ability to manage a high level of detail across multiple projects and to prioritize efficiently
5. High emotional intelligence, intellectual curiosity, and desire to grow professionally
6. Ability to prioritize and meet competing deadlines independently
7. Ability to manage multiple tasks simultaneously, while remaining organized, efficient, and calm under pressure
8. Proven ability to work collaboratively in a team-oriented environment
9. Skilled in analyzing data, developing concise recommendations and presenting to leadership

Compensation

The anticipated salary range for this role is between $95,000-$105,000, actual starting pay may vary based on a range of factors which can include experience, skills, and scope.

Bay FC is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, or any other characteristics protected by applicable federal, state or local laws.

#J-18808-Ljbffr