Principal ServiceNow Analyst

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. A Brief Overview The Principal Business Systems Analyst for ServiceNow supports core functions of the ServiceNow platform to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support the ServiceNow platform under minimal guidance from senior members of the team. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. The individual is expected to drive ServiceNow solutions with architecture, design, and implementation. Locations Stanford Health Care What you will do Define solutions on the ServiceNow platform to address business needs and problems. Lead role in the implementation of complex ServiceNow initiatives and workflows. Understand new platform capabilities and applications and conduct educational demos to business stakeholders and technical team members. Provide input and technical expertise to senior leadership to drive the ServiceNow platform roadmap. Drive technical excellence and implementation of best engineering practices for the ServiceNow Platform. Conduct requirements gathering sessions (interviews/workshops/stories documentation) to understand business needs. Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across distinct groups while influencing outcomes. Take ownership of issues and act as a liaison between customer and other support staff to facilitate resolution. Manage ServiceNow projects, including scoping, estimating, resource planning, and delivery management. Lead any testing that is required as part of implementations, enhancements, or upgrades. Coordinate with partner teams when required to help unblock teams and resolve issues across teams. Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests. Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk. Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables. Implement changes using documented procedures that are compliant with department’s policies and procedures. Participate in team and cross-team meetings and maintain appropriate meeting records. Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications. Anticipate and resolve system problems. Hands-on development with ServiceNow for complex solutions requiring help. Provide tier-2 support of application incidents reported through the help desk. Education Qualifications Bachelor's Degree in Computer Science or related field/discipline from an accredited college or university or equivalent combination of education/work experience. Experience Qualifications Eight (8) years of progressively responsible and directly related work experience in healthcare or technology related work environment Required. Experience with 2 major ServiceNow implementations or upgrades preferred. Required Knowledge, Skills and Abilities Knowledge of ServiceNow modules ITSM, ITBM/SPM, HRSD, ITOM and App Engine. Knowledge of front-end browser technologies including HTML, CSS, and JavaScript. Knowledge of Active Directory / LDAP. Knowledge of integrating with internal and external applications and systems using OOB spoke, custom APIs and integration Hub. Knowledge of cross-browser and platform compatibility requirements. Knowledge of cloud technologies and related deployments. Experience working in Agile teams and projects to deliver working software iteratively with quality. Ability to build demos around different ServiceNow modules for the end users. Ability to communicate effectively with all levels of the organization. Ability to demonstrate analytical and problem-solving skills. Ability to plan, organize, prioritize, work independently, and meet deadlines. Ability to strategize, plan and implement change. Ability to work on multiple overlapping projects. Physical Demands and Work Conditions Blood Borne Pathogens Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment. Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Base Pay Scale: Generally starting at $68.46 - $90.70 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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