Stanford Health Care
Sr. ServiceNow Analyst
Stanford Health Care, Palo Alto, California, United States, 94306
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Day - 08 Hour (United States of America)
This is a Stanford Health Care job.
A Brief Overview The Admin / Developer for ServiceNow will be responsible for configuring, administering, and scripting the ServiceNow ITSM tool. This role will work with the ITS Management leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use ServiceNow.
Locations Stanford Health Care
What you will do Configuration/Customization of the ServiceNow system, including creating workflows Build service requests from customer requirements including requests, request items, and tasks using workflows to manage data flows from the customer to the support teams providing the service Uses scripting tools and ServiceNow functionality to create scripts to automate rote tasks being done in ServiceNow Performs integrations and process automation using ServiceNow Orchestration Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation. Load, manipulate, and maintain data between ServiceNow and other systems Work with IT managers to generate views and reports as needed Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows, and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap Thorough understanding of ITIL/ITSM processes Performs system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application
Education Qualifications Bachelor's degree in Computer Science or equivalent experience in a work-related field/discipline
Experience Qualifications Three (3) years of directly related work experience
Required Knowledge, Skills, and Abilities Knowledge of Active Directory / LDAP Knowledge of disciplined software release build/deploy processes Knowledge of integrating with internal and external applications and systems Knowledge of cross-browser and platform compatibility requirements including IE rendering issues Knowledge of Javascript, HTML, CSS, and good web design practices Ability to effectively communicate with all levels of the organization Ability to demonstrate analytical and problem-solving skills Ability to successfully design, develop, and support web-based applications and websites Ability to interface and develop with Java/J2EE backend technologies Ability to work on multiple overlapping projects Ability to work independently with minimal supervision
Licenses and Certifications None
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing, and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale:
Generally starting at $64.58 - $85.57 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training. This pay scale is not a promise of a particular wage.
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A Brief Overview The Admin / Developer for ServiceNow will be responsible for configuring, administering, and scripting the ServiceNow ITSM tool. This role will work with the ITS Management leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use ServiceNow.
Locations Stanford Health Care
What you will do Configuration/Customization of the ServiceNow system, including creating workflows Build service requests from customer requirements including requests, request items, and tasks using workflows to manage data flows from the customer to the support teams providing the service Uses scripting tools and ServiceNow functionality to create scripts to automate rote tasks being done in ServiceNow Performs integrations and process automation using ServiceNow Orchestration Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation. Load, manipulate, and maintain data between ServiceNow and other systems Work with IT managers to generate views and reports as needed Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows, and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap Thorough understanding of ITIL/ITSM processes Performs system and integration testing with sample and live data Monitor health, usage, and overall compliance of the application
Education Qualifications Bachelor's degree in Computer Science or equivalent experience in a work-related field/discipline
Experience Qualifications Three (3) years of directly related work experience
Required Knowledge, Skills, and Abilities Knowledge of Active Directory / LDAP Knowledge of disciplined software release build/deploy processes Knowledge of integrating with internal and external applications and systems Knowledge of cross-browser and platform compatibility requirements including IE rendering issues Knowledge of Javascript, HTML, CSS, and good web design practices Ability to effectively communicate with all levels of the organization Ability to demonstrate analytical and problem-solving skills Ability to successfully design, develop, and support web-based applications and websites Ability to interface and develop with Java/J2EE backend technologies Ability to work on multiple overlapping projects Ability to work independently with minimal supervision
Licenses and Certifications None
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing, and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale:
Generally starting at $64.58 - $85.57 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training. This pay scale is not a promise of a particular wage.
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