Stanford Health Care
Manager, Facilities Operational Technology
Stanford Health Care, Palo Alto, California, United States, 94306
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This is a Stanford Health Care job.
A Brief Overview The Manager, Facility Operational Technology is responsible for managing the delivery of Information Technology services using a variety of applications and technology supporting Stanford Health Care's Facility Services organization. The position combines leadership experience with in-depth hands-on technical expertise to drive Service Management and Delivery in a rapidly growing healthcare environment. This is a highly visible leadership role that will be in front of business executive leadership to provide progress reports, forecasts, or analysis of various situations regarding the support of all facility applications. This individual will be responsible for managing the life-cycle of a portfolio of applications to support the growth and objectives of our business partners.
Locations Stanford Health Care
What you will do Lead applications team to provide strategy, implementation, maintenance, and support for a wide variety of applications and corresponding physical technologies that support the operations of facilities throughout Stanford Health Care. Systems include but are not limited to JCI Metasys, Automated Logic, C*CURE, Milestone Video Management, Swisslog Translogic, and more. Drive engagement with business partners, within the department and collaborate with other technology teams on changes, fixes, and updates to all systems within the portfolio. Maintain direct knowledge of current and future capabilities across all in-scope applications portfolio. Engage with business stakeholders to understand operational workflows to identify high level business and information system requirements and recommend business process/workflow redesign to stakeholders where applicable. Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for the portfolio of applications. Assess user needs through regular onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows. Lead the day-to-day activities of advisory engagements for a variety of projects including process design, package implementation lifecycle support and project reviews. Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and align to IT strategies. Ensure a high level of customer satisfaction for services and products provided. Set and measure performance objectives and provide regular one-on-one feedback to all members of the team. Hire, evaluate the performance of and implement corrective action, up to and including termination, for assigned staff as necessary. Address individual staff performance problems as needed. Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean. Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows. Collaborate with other managers and leads to develop an effective on-call rotation schedule across various teams for 24/7 support. Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required.
Education Qualifications Bachelor’s Degree. Required Certification in one or more of the technologies that are part of the portfolio. Preferred
Experience Qualifications Six (6) or more years of related work experience. Required Three (3) years of experience in utilizing and managing SaaS applications and vendors Required Three (3) years of experience planning and managing IT programs including budgeting, resource management, and delivery development Required Two (2) years of work experience in the healthcare industry Preferred Four (4) or more years of experience with Facility Services support applications Preferred
Required Knowledge, Skills and Abilities Significant experience in the implementation and support of a variety of business applications. Knowledge of developing and supporting required interfaces between various related business and clinical applications. Knowledge and understanding of goals and the interdependencies of functional departments and groups (in health care industry) and the ability to lead large-scale complex IT projects in addressing overall business needs. Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the team. Knowledge of informational technology disciplines; eg, network operations, databases, software applications and interfaces, production operations, quality assurance and systems management. Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation. Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately. Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate. Ability to manage complex projects and resources (people, costs, and time) across multiple sub-teams. Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes. Ability to use judgment and make sound decisions. Knowledge of leadership and staff development practices and principles, coaching, talent management strategies and programs. Ability to supervise, coach, mentor, train, and evaluate work results. Knowledge of local, state and federal regulatory requirement related to the functional area.
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $72.55 - $96.15 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
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A Brief Overview The Manager, Facility Operational Technology is responsible for managing the delivery of Information Technology services using a variety of applications and technology supporting Stanford Health Care's Facility Services organization. The position combines leadership experience with in-depth hands-on technical expertise to drive Service Management and Delivery in a rapidly growing healthcare environment. This is a highly visible leadership role that will be in front of business executive leadership to provide progress reports, forecasts, or analysis of various situations regarding the support of all facility applications. This individual will be responsible for managing the life-cycle of a portfolio of applications to support the growth and objectives of our business partners.
Locations Stanford Health Care
What you will do Lead applications team to provide strategy, implementation, maintenance, and support for a wide variety of applications and corresponding physical technologies that support the operations of facilities throughout Stanford Health Care. Systems include but are not limited to JCI Metasys, Automated Logic, C*CURE, Milestone Video Management, Swisslog Translogic, and more. Drive engagement with business partners, within the department and collaborate with other technology teams on changes, fixes, and updates to all systems within the portfolio. Maintain direct knowledge of current and future capabilities across all in-scope applications portfolio. Engage with business stakeholders to understand operational workflows to identify high level business and information system requirements and recommend business process/workflow redesign to stakeholders where applicable. Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for the portfolio of applications. Assess user needs through regular onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows. Lead the day-to-day activities of advisory engagements for a variety of projects including process design, package implementation lifecycle support and project reviews. Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and align to IT strategies. Ensure a high level of customer satisfaction for services and products provided. Set and measure performance objectives and provide regular one-on-one feedback to all members of the team. Hire, evaluate the performance of and implement corrective action, up to and including termination, for assigned staff as necessary. Address individual staff performance problems as needed. Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean. Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows. Collaborate with other managers and leads to develop an effective on-call rotation schedule across various teams for 24/7 support. Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required.
Education Qualifications Bachelor’s Degree. Required Certification in one or more of the technologies that are part of the portfolio. Preferred
Experience Qualifications Six (6) or more years of related work experience. Required Three (3) years of experience in utilizing and managing SaaS applications and vendors Required Three (3) years of experience planning and managing IT programs including budgeting, resource management, and delivery development Required Two (2) years of work experience in the healthcare industry Preferred Four (4) or more years of experience with Facility Services support applications Preferred
Required Knowledge, Skills and Abilities Significant experience in the implementation and support of a variety of business applications. Knowledge of developing and supporting required interfaces between various related business and clinical applications. Knowledge and understanding of goals and the interdependencies of functional departments and groups (in health care industry) and the ability to lead large-scale complex IT projects in addressing overall business needs. Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the team. Knowledge of informational technology disciplines; eg, network operations, databases, software applications and interfaces, production operations, quality assurance and systems management. Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation. Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately. Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate. Ability to manage complex projects and resources (people, costs, and time) across multiple sub-teams. Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes. Ability to use judgment and make sound decisions. Knowledge of leadership and staff development practices and principles, coaching, talent management strategies and programs. Ability to supervise, coach, mentor, train, and evaluate work results. Knowledge of local, state and federal regulatory requirement related to the functional area.
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $72.55 - $96.15 per hour. The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
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