Chief Operating Officer

Title: Chief Operating Officer

Reports to: Executive Director

Salary: $185,000 - $285,000

Job Status: Full Time, Exempt

Location: Chicago, IL or Washington, DC

ABOUT NAPAWF

Founded in 1996 by 100 Asian American, Native Hawaiian, and Pacific Islander (AANHPI) women, NAPAWF (National Asian Pacific American Women's Forum) is the only organization dedicated to empowering AANHPI women and girls and gender non-conforming folks to impact policy and drive systemic change in the U.S. NAPAWF is building a movement for social, political, and structural change by building a multilingual, multigenerational membership that encompasses the diversity of the AANHPI community.

Employing a reproductive justice framework, we use organizing, advocacy, and communications strategies to assert full agency over our lives, our families, and our communities. The organization also stands in solidarity with other women of color facing oppression and marginalization. NAPAWF focuses on three core issues employing an intersectional approach that holistically centers the experiences and stories of AANHPI women and girls:

• Reproductive Rights and Health
• Economic Justice
• Immigration and Racial Justice

POSITION SUMMARY

Reporting to the Executive Director and serving as an integral member of the executive leadership team, the Chief Operating Officer will be responsible for the development of NAPAWF’s overall operational strategy. The Chief Operating Officer is responsible for making sure all staff have everything they need to do their job well. Along with the strategic components, the COO will be charged with introducing, developing, and implementing more sophisticated policies and procedures both in the finance and general operational realms. This is an outstanding opportunity for a senior level leader with a proven track record of creative problem-solving, building, and change management to join a fast-growing, mission-driven organization.

LOCATION

This position is based in an office setting in either Chicago or Washington, D.C. This role will require up to 25% travel.

KEY RESPONSIBILITIES

Organizational Leadership

• Collaborate with the Executive Director to shape the executive leadership team and foster a cohesive decision-making environment.
• Own the overall organizational chart ensuring that NAPAWF is right sized with the right people having the right skills at the right levels.
• Develop the strategy to incorporate the competency metrics and to use them to measure performance.
• Serve as a bridge between the Executive Director and functional leaders, providing clear and consistent communication and direction.
• Enhance leadership capacity among managers and improve overall management practices.
• Align organizational strategy and priorities with team needs.
• Provide strategic feedback to enhance communication and decision making.
• Maintain continuous lines of communication, keeping the Executive Director informed of all critical issues.

People and Culture

• Provide strategic guidance to aid the overhaul of and improvement to HR infrastructure and processes to enhance efficiency ensuring compliance with federal, state, and local legislation pertaining to all personnel matters, policies, and procedures, inclusive of wage and hour laws and payroll practices.
• Address cultural issues and improve staff morale and retention to create a supportive employee experience.
• Provide proactive leadership, strategy, and professional expertise in all areas of human resources management, including labor/union relations and negotiations.
• Coach and provide strategic guidance to managers and directors.
• Lead and provide oversight on employment and workplace investigations issues with the highest level of emotional intelligence, professionalism, integrity, and confidentiality.
• Hire and guide the work of operations staff over time while making structural changes as appropriate to increase organizational effectiveness.

Operations

• Help create business model and oversee execution of strategic plan.
• Evaluate the office strategy in relation to remote and hybrid work considerations and adjust, write, and implement corresponding policies.
• Address operational inefficiencies and ensure systems are functioning correctly.
• Serve as a resource for director’s oversight of vendor management, facilities, and IT systems.
• Upgrade and implement an appropriate system of policies, internal controls, operational standards, and procedures.
• Provide guidance to senior managers on all budget and financial matters.
• Support the annual operationalization of NAPAWF’s strategic goals.

Finance

• Co-develop the organizational budget strategy with the ED and oversee director’s leadership of the annual budget process.
• Ensure director is improving the financial infrastructure providing accurate reporting.
• Oversee the director’s efforts to increase financial acumen across the organization.
• Staff the board finance committee. Lead the organization on financial planning, budgeting, cash flow, investment priorities, and policy matters.
• Serve as the management liaison to the board and finance and audit committees.
• Forecast, anticipate trends and gaps, manage risks to the organization.

QUALIFICATIONS

• Minimum 15 years’ experience in a senior nonprofit management role, with at least 5 years in the COO role.
• Experience in a national organization with dispersed staff preferred.
• Experience managing at least a $10M annual organizational budget.
• Excellent judgment and creative problem-solving skills.
• Strong mentoring, coaching experience to a team with diverse levels of expertise.
• Demonstrated success in organizational growth management.
• Superior management skills with the ability to influence and engage direct and indirect reports and peers.
• Innovative problem solver, with ability to anticipate and proactively address complex issues.
• Exceptional written, oral, interpersonal, and presentation skills.
• Experience with a unionized workplace preferred.
• Personal resilience and emotional intelligence.

SALARY & BENEFITS

The annual salary range for this position is $185,000 - $285,000 - salary commensurate with experience.

A highly competitive benefits package includes a 401(k) plan, medical, dental, and vision insurance. NAPAWF covers all premiums and all out-of-pocket in-network expenses through a Health Reimbursement Account.

NAPAWF also offers full-time employees 15 days of vacation in the first year, sick leave, flexible spending program options and personal/family leave, as well as paid vacation between December 25 and January 1 of each year.

WORK ENVIRONMENT

NAPAWF is committed to public health, and to the safety and well being of our colleagues and visitors. As such we have adopted a policy requiring all employees to receive all recommended COVID-19 vaccines and boosters or to apply for and receive an exemption.

NAPAWF is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities.

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