Sr. Director, Global Account Management

Job Posting Start Date 12-18-2024 Job Posting End DateFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary
The Senior Director, Global Account Management will be based in United States, reporting to VP of Global Account Management in our Global Service & Solutions division. In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.

What a typical day looks like:

• Develop and execute a comprehensive 3-Year Plan (3YP) to align with organizational objectives and drive sustainable growth.
• Guide the quarterly financial planning process across various sites, ensuring alignment with organizational goals. Demonstrate a strong understanding of Profit & Loss (P&L) statements and Balance Sheets to identify and implement improvement levers.
• Establish and monitor specific performance goals for account controls, ensuring pricing strategies are in line with segment objectives.
• Effectively manage customer escalations, ensuring timely resolution and maintaining strong relationships with executive-level decision-makers.
• Collaborate with multiple sites and functions to exceed customer expectations, ensuring seamless execution of client programs.
• Take ownership of sales, profit, and inventory results, driving initiatives that deliver growth while maintaining a robust Sugar Pipeline.
• Lead all commercial negotiations and manage client pricing changes, including the recovery of labor indexing and other inflationary costs.
• Oversee projects and initiatives aimed at maximizing Cost of Production (COP) and drive site focus on efficiency programs.
• Facilitate effective information flow and develop growth opportunities through pan-Flex contributions, ensuring alignment with segment strategies.
• Manage contract renewals, modifications, and maintenance to ensure compliance and satisfaction.
• Ensure exceptional customer satisfaction and achieve high Viewpoint scores across all sites.
• Drive improvements in communication and implement best practices across multiple sites to enhance operational efficiency.
• Monitor and control business risks, providing timely reports to the Flex business as necessary.

The skills we are looking to add to our team:

• Proven capability to lead and mentor team members effectively.
• Bachelor's Degree in Business, Manufacturing, Engineering, Finance or other applicable field.
• Proven experience in account management or a related field.
• Strong financial acumen with the ability to analyze P&L and Balance Sheet data.
• Excellent negotiation and communication skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong relationship-building skills with a focus on customer satisfaction.

What you'll receive for the great work you provide:

• Full range of medical benefits, dental, vision
• Life Insurance
• Matching 401K
• PTO
• Tuition Reimbursement
• Employee discounts at local retailers

Job Category Sales - Marketing - Account Mgmt
Is Sponsorship Available?
NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).