Systems and Network Administrator

Salary: $96,492.00 - $123,204.00 Annually Location : Fremont Campus Job Type: Full-Time Job Number: 202300128 Division: Administrative Services Department: Information Technology Services Opening Date: 12/19/2024 Closing Date: 1/13/2025 11:59 PM Pacific Bargaining Unit: California School Employees Association (CSEA) Ideal Candidate Statement The ideal candidate will be a thorough, detail orientated individual experienced in supporting complex network environments and systems. The candidate will troubleshoot and resolve network and system issues in a collaborative environment. The candidate's extensive experience with network design, configuration, and system integration across on premise and cloud based environments will allow them to excel and contribute to stability, security, and growth of the environments. The candidate will exhibit customer service focused communication skills delivering consistent and exceptional service to faculty, staff, and students in an environment that is committed to diversity, equity and inclusion. Position Description Under the general direction of the Administrator, the Systems and Network Administrator participates as a member of the IT Services team, focusing on setting up, configuring, and deploying networks and operating systems for District-wide use. The system network administrator determines the District's data storage and transmission needs and makes key decisions regarding network setup, security and capacity to provide users with reliable access to key data and software. The Systems and Network Administrator may also directly install operating systems and programs on user hardware. It is also responsible for designing, configuring, and supporting standardized solutions that are reliable, available, scalable, manageable, secure, and accessible. Duties and Responsibilities Conduct diagnostic testing on servers and network configurations and administrate infrastructure, including firewalls, databases, malware protection software, and other processes, as needed. Configure and apply system patches to servers and software. Implements various system software/hardware standards, procedures and maintenance activities to achieve the highest possible reliability, security, and accessibility of network systems and servers. Configure, operate, and maintain a variety of organizational servers, including email, backup, business software, security, DNS, DHCP, SAN'S, Virtual machine and Virtual Design Desktop systems, applications, departmental and other assigned servers. Supports and maintains Office 365 user/group email account, troubleshoot email problems, migrate local Exchange email account to Office 365. Maintain Ohlone cloud infrastructure in AWS, troubleshoot and resolve server, DNS, and Ohlone website problems. Evaluate network servers and architecture and suggest possible solutions to mitigate or reduce potential risk to systems and services. Research, identify, and recommend potential technologies, products, and/or changes to improve systems and network configurations and determine hardware or software and make recommendations regarding acquisition and requirements related to such changes. Design coordinate, implement, and maintain network security measures in order to protect data, software, and hardware. Perform or work with team members to support regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures. Maintains and responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. Analyze, evaluate, and optimize network system or equipment performance. Perform and maintain data backups and disaster recovery operations including adding users to a network addressing all security related functions. Maintain logs related to network functions applications, as well as maintenance and repair records. Communicate in-person or at meetings with personnel inside and outside of the college organization including contractors and construction personnel to coordinate activities, projects, exchange information, and resolve issues or concerns. Act as a technical resource for questions and advises non-technical staff in the campus community based on user's expertise. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes. Assign routing protocols and routing table configuration. Assist network administrator(s) to design, analyze and deploy network models including participating in decisions about future hardware or software purchases to upgrade organization's network. Troubleshoot and resolve network problems involving LAN, WLAN, WAN, VLAN, firewalls, network security, VPN, data center environmental systems and controls, network interconnectivity, and applications. Support LANs, WANs, network segments, Internet, and intranet systems. Prepare, update, and submit usage reports and provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure. Develops and maintains complete and accurate records pertaining to hardware, software, system, and network configurations, changes, outages, and improvement plans. Confer with network users about how to solve existing system problems and coordinate with users and team members to identify and resolve problems in a timely manner. Operates and maintains the college voice network. Configure communications servers and troubleshoot problems with telephony services including responding to inquiries and updating E-911 databased as needed. Assign configuration of authentication and authorization of directory services including the organization's servers and desktop and mobile equipment ensure that email and data storage networks are functioning properly. Monitor server systems for efficient use of storage systems, make recommendations to increase efficiency and productivity of network and server systems in accordance with college policies and procedures. Demonstrate sensitivity to and respect for the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of the College's students, faculty, staff, and community. Effectively engage and support historically disproportionately impacted groups by addressing issues of equity and improving culturally responsive service-oriented practices. Perform other related duties as assigned. Knowledge Of VMWare, VDI Office Suites, Visio, Genetech, Alertus, Exchange, AWS, Office 365, Windows Server 2008-2019, SQL databases, VOIP, voicemail, PBX, TCP/IP, DNS, Routing, DHCP, and Print Servers. Computer programming languages, utilities, and applications used in an educational setting. Database management systems. Principles and techniques of systems analysis, equipment inventory methods, design, and documentation. Network IP addressing, network concepts, routing protocols and standards, including Ethernet, broadband, and wireless networks. Applicable laws, codes, regulations, policies and procedures. System and application security requirements. Management of inter/intranet and web administration applications. Configuration of network switches, routers, and other network devices. Security practices and firewalls. Structured wiring design and practices. Skill To Interpret, apply and explain rules, regulations, policies, and procedures. Maintain records related to work performed. Interpret, apply and explain rules, regulations, policies, and procedures. Establish and maintain cooperative and effective working relationships with others. Analyze situations accurately and adopt an effective course of action. Read and interpret technical information, wiring diagrams, and blueprints. Research, analyze, and recommend new system software and hardware. Develop solutions for network connectivity including Internet access. Ability To Plan and organize work. Establish and maintain cooperative and effective working relationships with others. Adapt new or existing equipment for integration into current systems. Establish and maintain cooperative and effective working relationships with others. Meet schedules and timelines. Communicate effectively both orally and in writing. Prepare comprehensive narrative and or statistical reports. Utilize a variety of computer applications and operating systems. Support other IT team members with support on hardware and software service issues. Work independently with little direction. Minimum Qualifications Any combination of an Associate's degree with coursework in computer systems and network technologies, plus substantial continued education and training in the Information Technology field, OR equivalent experience in the field; AND Minimum of two years professional experience directly supporting networks and servers; AND Must have evidence of responsiveness to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, as these factors relate to the need for equity-minded practices. Desired Qualifications Bachelor's degree and network / systems certification. Environmental Elements Office environment Physical Characteristics This position requires physical abilities needed to work in a standard office setting, including but not limited to: standing and/or sitting for prolonged periods; frequent stooping, bending, kneeling, and twisting; frequent lifting, carrying, pushing and/or pulling moderate and heavy amounts of weight; operating office equipment which may require repeated fine motor skills (e.g.: keyboard use); and the ability to communicate in written and verbal forms. The position requires vision and hearing in normal ranges (with or without correction) sufficient to operate any assigned equipment and the ability to clearly communicate with others in written and verbal forms. In addition to the above, the assignment will require the ability to work at heights in various settings and in enclosed spaces, and/or operate machinery required to complete assigned tasks. The work may also include physical labor, including but not limited to: climbing and balancing. The employee may be in environments which contain dust or odors related to the work being undertaken. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Application Materials: The below items must be uploaded as attachments for your application to be complete and considered Resume/Curriculum Vitae. A cover letter addressing the listed desirable qualifications and personal/professional qualities. A list of three (3) professional references including name, position, organization, phone number, email, and relationship to the applicant. Diversity question response: What does it mean to have a commitment to diversity, and how would you apply this commitment as you conduct your responsibilities in this position? Foreign Transcripts Transcripts issued outside the United States require a course-by-course analysis with an equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the filing deadline. Here is a list of approved foreign degree evaluations services: http://www.ohlone.edu/org/hr/forms/docs/evaluationofforeigndegrees.pdf District Statement Founded in 1967, Ohlone College is named in honor of the early Ohlone People who inhabited the San Francisco Bay Area. Ohlone College is committed to providing a high-quality education to serve our diverse population of over 15,000 students per year. Ohlone College is nationally recognized for our Deaf Studies and Interpreter Preparation programs, and is widely known for our nursing, health sciences, liberal arts, biomedical science, and smart manufacturing programs. As a learning community, we embrace and champion inclusivity, integrity, student expression, global citizenship, and continuous improvement. Ohlone College is one of the top-ranked community colleges in California, serving the cities of Fremont, Newark, and Union City. Our campuses in Fremont and Newark are centrally located in the East Bay between San Francisco, Oakland, and San Jose. This region is known as a hub of innovation and economic activity, and home to some of the most advanced manufacturing, biomedical research, and clean energy companies in California, including Tesla, Meta, Seagate, and Lam Research. The main campus in Fremont is located near Interstate 680 at the base of Mission Peak, just south of the historic Mission San Jose, and is the primary gateway to year-round hiking, biking, and hang gliding in the Mission Peak Regional Preserve. The Newark Center for Health Sciences and Technology is located near Interstate 880 in a hub of new residential and commercial development. The two campuses are connected by shuttle to each other and the Warm Springs BART station, which offers convenient access to public transit throughout the Bay Area. Vision Statement Ohlone College will be known for inclusiveness, innovation, integrity, engagement, and exceptional student success. Mission Statement Ohlone College offers high quality educational and career pathways and personal enrichment courses to serve the diverse needs of all students and the community. Ohlone provides excellent instruction and support services, awards associate degrees and certificates, and promotes university transfer in an inclusive, equitable, and multicultural environment where student learning and achievement are paramount. Ohlone fosters innovation, encourages student expression, and promotes ethical behavior and global citizenship. EEO Statement The District is strongly committed to the principles of equal opportunity and to hiring qualified staff who reflect the diversity of our community. The District encourages a diverse pool of applicants and does not discriminate on the basis of sex, race, religious creed, color, national origin, ancestry, age (40 or over), medical condition, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, disability, military and veteran status, pregnancy/childbirth/breastfeeding or related medical condition or any other protected basis in any of its policies, practices, or procedures. The college encourages applications from all qualified applicants. If you have a disability and are in need of special services, equipment, or facilities in order to apply or interview for this opening, please call the Human Resources office at: (510) 659-6088. Conditions of Employment Offers of employment are contingent upon Governing Board approval. Employment with Ohlone Community College is not complete or official until applicants meet all pre-employment requirements. All new employees are required to submit official transcripts, proof of freedom from tuberculosis. In addition, you will be required to provide identification and employment eligibility as outlined in the federal "Immigration Reform & Control Act of 1986." Pre-employment tests and/or medical examinations may be required. Ohlone Community College does not sponsor H1B visas. Employees must sign the Oath or Affirmation of Allegiance and submit fingerprints for CA Department of Justice clearance. Employees must be California residents on their date of hire and for the duration of their employment with Ohlone Community College District. Immigration Reform & Control Act of 1986 Applicants selected for positions will be required to provide identification and employment eligibility as outlined in the federal Immigration Reform & Control Act of 1986. The District reserves the right to modify, rescind, or re-advertise this recruitment at any time Ohlone Community College District offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. Below is a list of some of our offerings: Medical, dental, vision, and life insurances. Participation in the Public Employees' Retirement System (PERS) and the California State Teachers' Retirement System (STRS). Contribution to O.A.S.D.I. (Social Security) for PERS employees. Paid vacation. Paid sick leave. Paid holidays and district-paid floating personal days. Summer 4/10 schedule. Longevity pay increase based on years of service. IRS Section 125 Flexible Medical Spending Plan. Employee Assistance Program. Long Term Disability. 457 Deferred Compensation Plan (employee contributes). 403(b) Tax Shelter Annuity Plan (employee contributes). Enrollment fee waiver program. Part-time employees with positions less than 100% will receive benefits on a pro-rated basis. To learn more details, visit our 01 I understand that all requested materials have been uploaded as attachments and are required for a complete application. This includes: 1.) Resume; 2.) A cover letter addressing the listed desirable qualifications, personal/professional qualities; 3.) A list of three (3) professional references including name, position, organization, phone number, email, and relationship to the applicant; 4.) Diversity question response: What does it mean to have a commitment to diversity, and how would you apply this commitment as you conduct your responsibilities in this position? Yes No Required Question