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Heritage Werks

Office Manager

Heritage Werks, Duluth, GA, United States


The Office Manager oversees the daily operations and administrative functions of our corporate headquarters, which includes a substantial office area and a large warehouse. This role ensures a well-maintained, efficient, and welcoming environment for staff, clients, and vendors. The ideal candidate possesses excellent organizational skills, the ability to multitask, a collaborative mindset, and a proactive approach to problem-solving to maintain an efficient and productive work environment. This full-time on-site position reports to the Managing Director of Archival Operations and will provide occasional support for our satellite facilities.  

Responsibilities

Office Management 

  • Oversee the front office, ensuring a clean, organized, and professional space at our various Metro Atlanta facilities. 
  • Coordinate the daily opening schedule of the corporate headquarters ensuring facility is operational on time and in accordance with daily priorities. 
  • Maintain office, breakroom, and facilities supply inventory, placing orders as needed while working with accounting to reconcile expenditures with established budgets. 
  • Ensure office equipment, grounds and building support systems are on a maintenance schedule and remain in operational condition. 
  • Schedule and coordinate routine servicing with vendors including, but not limited to, cleaning, security, IT support, heavy machinery maintenance, and landscaping. 
  • Escort vendors during site visits and oversee their activities to ensure adherence to company policies. 
  • Live within 30 minutes of the headquarters’ office allowing for response to building emergencies as a member of the disaster response team. 

Satellite Facilities Support  

  • Provide cyclical support for our metro Atlanta based satellite locations ensuring they are adequately stocked with office and warehouse supplies and the building and grounds are being properly maintained. 
  • Report any issues with the satellite locations to the Managing Director of Archival Operations. 
  • Act as a backup vendor escort and receptionist in the event of staffing shortage at satellite locations or client visit requiring additional staffing. 

Administrative Support 

  • Maintain records related to office operations and vendor agreements. 
  • Place reoccurring bills on a schedule and forward payment of same to Accounting and the Managing Director of Archival Operations. 
  • Assist leadership with the development and management of budgets for office operations, ensuring cost efficiency and alignment with corporate goals. 
  • Process invoices and manage expense reports related to office operations. 
  • Assist leadership team with scheduling meetings, managing calendars, and coordinating company events. 
  • Coordinate meals and refreshments for client meetings or events, maintaining high service standards. 
  • Sign-in guests and handle incoming phone, email, and physical communications, ensuring prompt and professional response.  

Human Resources Coordination 

  • Asist with scheduling ad coordinating onsite interviews, onboarding sessions, and training as needed. 
  • Assist in managing office policies and procedures, ensuring compliance with company standards. 

Technology and IT Coordination 

  • Coordinate with hiring managers to ensure office suites and technology are prepared for the arrival of new employees. 
  • Liaise with the IT department to ensure the smooth operation of office technology and resolve technical issues efficiently. 
  • Oversee the setup and maintenance of office equipment such as computers, printers, and telecommunication systems. 

Requirements

  • BA in Office Administration, Business Management or a related field preferred. Equivalent work experience will be considered.  
  • 5+ years of experience in office management, executive assistantship or a similar role. 
  • Experience managing large office spaces, warehouse operations or cultural/heritage facilities is highly desirable.  
  • Previous experience supporting multiple locations or satellite facilities is a plus. 

Competencies

  • Keen eye for detail and an ability to pursue tasks through completion 
  • Excellent organizational and multitasking abilities 
  • Ability to communicate clearly and diplomatically, both in writing and verbally, to ensure smooth interaction and accurate relay of information. 
  • Proficiency in managing tight deadlines and anticipating executive needs to ensure seamless operations. 
  • Proficient in office software (e.g., Microsoft Office Suite, Google Workspace). 
  • Proven capability to handle sensitive information with the utmost privacy and professionalism. 
  • Capacity to address issues proactively and provide effective solutions to challenges. 
  • Financial acumen to master office budget and reporting. 
  • Knowledge of health and safety regulations 
  • Ability to lift and move office supplies and equipment as needed 
  • Flexibility to work occasional evenings and weekends for special events or urgent issues. 
  • Valid driver’s license and reliable transportation to coordinate and commute between headquarters and satellite facilities as needed.