Idaho State Job Bank is hiring: Customer Data Analyst in Boise
Idaho State Job Bank, Boise, ID, United States, 83701
Customer Data Analyst at HealthEdge Software Inc in Boise, Idaho, United States Job Description Overview Customer Data Analyst The Data & Analytics team atWellframebrings new and existingcutting-edgemachine learning technologies to solve problems at the intersection of healthcare and technology. Our mission is to gain 360-degree insights into patients' lives and use these insights to build a better digital healthcare product that is tailored for specific patient populations. We are seeking aDataAnalyst tojoin ourData & Analytics teampartneringclosely with our Customer Successand ProductOrganizationstoidentifyand deliver customer insights. Reportingintothe Director, Data & Analytics, this individual willbe responsible forquerying, analyzing,visualizing, and presentingcustomerdata toprovide insights to customers in pursuit ofsupporting their strategic goals. Your impact: Data Analysis and Insights + Utilize SQL and git to build new analyses and support existing onesexaminingtrends and patterns toultimatelyincreaseunderstanding of customer behavior, product usage, and satisfaction and maximize customer growth potential + Communicatefindingsto various company stakeholders (customer success, product)in a cohesive story, including summarizing insights from analyses,identifyingnextstepsand providing recommendations + Responsible for the design, development, maintenance, accuracy, andtimelydelivery of reports andanalysesto meet company and customer needs Customer Experience Optimization + Help drive change in usage of data through actively surfacing and conveying customer specific insights toaccount facing teams and customers + Partner with account facing teams and customers to translate customer business needs into data deliverables in for the form of analyses, standard reports, data extracts + Consistentlyprovidestrong data-driven business and technical judgement to support customer business needs + Create training materials and tip sheets to help customers bestutilizereporting and data products Internal Data Support & Tracking + Participate in ad-hoc projects andinitiativessuch as:expanding data warehouse with clean data ready for analysis, incorporating new metricsinto our BI tool + Train other functional team members on the reporting tool(s) and best practices from a data analytics perspective What you bring: + Bachelor's Degree + 1-3yearsof experience working with big data for healthcare + Expertisewith Looker or other Business Intelligence/Visualization Tools such as Tableau, Power BI, etc To view full details and how to apply, please login or create a Job Seeker account