Native Campervans, LLC is hiring: Seasonal Operations Lead | Denver in Denver

Native Campervans is an entrepreneurial, growing company focusing on what we believe is the best sector in the outdoor industry: Campervans! With offices in Denver, CO, Salt Lake City, UT, Las Vegas, NV, and Phoenix, AZ, we are conveniently located around some of the most beautiful parks, landscapes, and stretches of highway in the world. Our fleet of custom-built Campervans is designed specifically with our customers in mind, ensuring an unforgettable experience traversing through the Western United States & Canada. Each van comes stocked with comfortable beds, bedding, cookware, and camping supplies so one can hit the road immediately. Our team is dedicated to providing each customer an extraordinary experience. You’ll thrive at this company if you are highly energetic, intuitive, passionate about customer experience, and have a love for Campervans and the outdoors.

We are seeking a highly motivated and experienced Operations Lead to join our Denver team. This position will assist in executing the entire product experience of prepping, cleaning, troubleshooting, and maintaining vans in preparation for customers’ van life adventures. We require a candidate with strong organizational skills, excellent communication abilities, and a passion for delivering exceptional customer service.

This is a seasonal role designed to support our operation during the peak seasons (April thru Oct), and it’s not uncommon to work long days, weekends, and holidays.

Responsibilities

1. Execute meticulous cleaning procedures for campervans immediately after rental returns, ensuring they are pristine and ready for the next customer.
2. Prepare campervans for customer pickup by conducting safety checks, restocking supplies, addressing maintenance needs, and resolving feedback from previous renters.

Customer Service & Fleet Maintenance

3. Manage the customer drop-off process with professionalism, conducting thorough inspections for damages, providing assistance with inquiries, soliciting feedback, and offering valuable recommendations for itinerary planning.
4. Coordinate and schedule maintenance tasks for the campervan fleet to ensure optimal performance and longevity.
5. Demonstrate mechanical expertise by efficiently addressing repair and maintenance needs between customer trips, including fluid top-offs, tire pressure checks, propane inspections, gas refueling, and interior repairs.
6. Proactively manage fleet-related issues to minimize downtime and maximize customer satisfaction.

Facility Management

1. Maintain cleanliness and organization within the facility, including laundry, dishwashing, and general upkeep, to create a pleasant and efficient working environment.
2. Ensure exterior landscaping is well-maintained to enhance the overall appearance of the facility and uphold a positive brand image.
3. Uphold high standards of cleanliness and maintenance in the shop premises to meet or exceed company expectations.

Operations Oversight

1. Assume responsibility for location operations in the absence of the Operations Manager, ensuring seamless continuity of operations and adherence to company policies and procedures.

Requirements

1. Must be able to work weekends, 7-day stretches, nights & holidays.
2. Self-starter. Demonstrates ability to work independently in stressful situations.
3. Emotionally intelligent with a high level of self-awareness, empathy, and interpersonal skills.
4. Robust organizational and communication skills to coordinate with internal Customer Service Team and other departments and the desire to learn how to manage a fleet and on-site team.
5. Mechanical Aptitude Needed: Comfortability using basic power and hand tools.
6. Impeccable customer service skills – phone, email, in person, written, etc.
7. Resilience under pressure in a deadline-driven environment.

Qualifications

1. High School Graduate, Associates Degree or higher preferred.
2. 1-3 years of previous work experience desired.
3. Outdoor Industry experience desired (Guide, Resorts, Retail specific outdoor position, etc.).
4. Light Mechanical Aptitude (see above).
5. Clean Driving Record.
6. Ability to lift 50 lbs.
7. Passion for travel, adventure, and the general outdoors.

Details

1. On-site position in Denver (remote work not available).
2. Seasonal Hourly Position, average of 30 hrs/week (more available on week-to-week basis).
3. Compensation starting at $20/hr.
4. Occasional Travel Required for Moving of Campervans.
5. 5 Days of PTO.
6. Managerial Skill Development.
7. Exciting and inclusive team culture.
8. Free use of vans for up to 2 days (when available) for your own vanlife adventure.
9. Being a part of a rapidly growing outdoor company with opportunities for career advancement.
10. Partnership opportunities/perks/deals through relationships with other startups.

If you are a dedicated individual with a strong work ethic and a passion for delivering outstanding customer service, we invite you to apply for the position of Operations Lead.

Anticipated Start Date – April 1, 2024.

If interested, please email us your resume: careers@nativecampervans.com. Also, please include a write-up with answers to the following questions:

• What experience/personal characteristics make you a strong candidate for this position?
• Share 3 references of previous managers who can speak to your work ethic.