Warehouse Lead Job at EOS in Newark

WHO WE ARE:

EOS IT Solutions is a global technology and logistics company that provides collaboration and business IT support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

As the Warehouse lead you will be responsible for the general operations and escalations of the warehouse team. You will ensure that all teammembers align to KPIs and SLAs, will be the point person for escalations, and will utilize your problem solving skills on a daily basis. You will also report on the teams efficacy, manage deadlines, and be willing to travel to customer sites within the region to help with urgent requests.

WHAT YOU WILL DO:

• Leads standard creation and adherence with global SOPs
• Point of escalation for the team on any queries around process etc
• Timecard management of all asset techs under your employ
• Problem-solving on a daily basis including troubleshooting internal systems
• Managing partner deadlines and ETA's with regards to provisioning and completing them with a high level of quality and attention to detail
• Providing performance reporting to management daily
• Assist with shipments received to the warehouse and conduct inbound services, which include receiving and processing equipment from suppliers.
• Be willing to travel to customer sites within region to undertake urgent requests
• Overseeing Cycle counts monthly
• Work efficiently and practically within a high paced environment
• Ensure data integrity at all times

WHAT YOU WILL NEED TO SUCCEED:

• Previous experience of leading team in a challenging environment whilst delivering results
• An aptitude for acquiring skills in technical repairs and an eagerness to learn about all products and devices
• Excellent time management skills and an ability to make decisions quickly
• Can demonstrate a high standard of written and verbal communication skills
• Is driven to learn and develop technical knowledge
• Be able to naturally interact with customers with a proactive attitude to deliver excellent customer service.
• Be a motivated, self-starter and can display a high level of accuracy and attention to detail in their work.
• Will be flexible and adaptable to change to meet the needs of the customer
• Willing to be hands on with inventory and logistics support where required

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.