Production Management Lead Job at Company in Fremont

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO:

We are seeking an experienced and driven Senior Production Manager to lead and manage the planning and execution of cutting-edge technical deployments and events. This role is pivotal in ensuring seamless hardware and software operations, providing on-site and remote support for deployments, and collaborating cross-functionally to meet and exceed client expectations. The Senior Production Manager will oversee logistics, resource management, and performance reporting while maintaining high standards of service delivery. In this role, you will have the opportunity to shape operational strategies, develop team goals, and drive continuous improvement within a fast-paced, innovative environment.

This is a Hybrid role and will report to the office 3 days a week.

KEY RESPONSIBILITIES:

Production Management

1. Review partner hardware requests and provide technical and logistics solutions for deployments
2. Be a technology and product expert for all products supported by the Hardware Solutions team
3. Communicate technical standards and requirements to all stakeholders. These products include but are not limited to:
   1. First-party hardware and software for Meta, Mac and PCs
   2. Mobile device management
   3. Mixed Reality devices/wearables
4. Collaborate cross-functionally with other workstreams (Engineering and Logistics) to ensure request goals are met on time and to the highest quality standards
5. Provide consistent and clear communication with event/deployment stakeholders, providing updates and communication in real time via chats, emails, and tasks.
6. Be responsible for assessing, managing, and mitigating technical and logistical risk throughout the deployment lifecycle
7. Provide on-site support at deployments, activations, and events as the main point of contact and escalation for the deployed technology
   • Align technical setup and breakdown schedules for all teams involved
   • Provide logistic and inventory management support
   • Troubleshooting for hardware, platform, and networking issues
8. Manage resources within budget and project scope

Leadership and People

1. Consistently deliver high quality, high impact services to our partners
2. Build and maintain vendor support relationships to customer standards
3. Maintain an organized and efficient project management workflow, communicate milestones and deadlines, ensure all deadlines are met across PM vertical
4. Create, document, and collaborate on performance goals and development plans for production managers. Manage performance and provide accountability for the team.
5. Analyze workstream health and workload capacity across the PM vertical
6. Conduct post-deployment analysis and reporting, including event summaries on internal workplace groups, and maintain accountability for team reporting
7. Represent the production management team in business reviews and delivering presentations for clients
8. Maintain and develop SOPs and lead operational excellence programs dedicated to continuous improvements within workstream
9. Work closely with SDM to identify opportunities for service enhancement and implement programs that exceed customer expectations

ESSENTIAL CRITERIA:

1. 5+ years of large-scale event planning experience in the technology industry
2. 3+ years of managing event production teams, managing global teams a plus
3. Ability to diagnose, troubleshoot, and solve problems with both software and hardware
4. Basic knowledge of enterprise networking deployment and protocols
5. Experience with mixed reality and wearables a plus
6. Experience driving simultaneous operational excellence and service enhancement projects
7. Strong verbal and written communication, attention to detail, organization skills, and an ability to lead meetings
8. Excellent presentation skills
9. Highly motivated and able to work both independently and cross-functionally with partners and leading support teams on-site at events
10. Comfortable working in a fast-paced and demanding setting while adapting to rapidly evolving processes and procedures
11. Project management skills demonstrating the ability to manage multiple concurrent events and projects
12. Proficiency with industry standard collaborative productivity software; G-Suite, LucidChart, MS
13. Ability to quickly become a subject matter expert for new technology
14. Ability to travel if required (domestically and internationally) - approximately 15% of time

DESIRED CRITERIA:

1. Office; experience with Asana, similar project management and inventory management software is a plus
2. PMP, CAPM, or equivalent certifications a plus
3. This position is EXEMPT

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#LI-VR1