Apex Park & Recreation District
Apex Park & Recreation District is hiring: Guest Services in Arvada
Apex Park & Recreation District, Arvada, CO, United States, 80004
Salary: $14.88 - $18.26 Hourly
Location : Arvada, CO
Job Type: Part-Time
Job Number: GS-1216
Department: Community Center
Opening Date: 12/16/2024
Closing Date: 1/16/2025 5:00 PM Mountain
Position Summary, Duties and Responsibilities
This position will deliver excellent customer service and accurate information to all patrons and guests through face-to-face and telephone interactions on various district programs/activities. Consistently delivers excellent customer service in all interactions with patrons, guests, and visitors.
•Be able to work Wednesdays and Thursdays from 8 am-4-30 pm with the possibility to pick up additional shifts during the rest of the week.
•Accurately and proficiently handles all transactions within the registration system (ACTIVENet).
•Continually reviews information about all district facilities, programs, and staff to meet the needs of district patrons effectively and efficiently.
•Assists with the operation of Community Recreation Center facility rentals and tends to patron's needs as scheduled.
•Handles cash, check, and credit card transactions according to established protocol.
•Enters transfers and processes registration refunds as needed.
•Responds to all incoming calls effectively and efficiently, forwarding inquiries to the applicable staff as necessary.
•Maintains a clean, well-stocked, and organized work area, routinely cleaning areas under the responsibility of guest services as assigned.
•Completes tasks as assigned.
•Compliance with district rules and regulations.
•Establishes and maintains effective work relationships with supervisor, district employees, and patrons.
•Maintains a working knowledge of all guest services policies and procedures.
Job Qualifications
•Knowledge of customer service best practices.
•Possesses strong customer service and interpersonal skills to communicate verbally and in writing effectively.
•Basic computer competency in word processing, data entry, District registration, and employee scheduling software.
•Ability to deliver exceptional customer service.
•Ability to communicate effectively and efficiently orally and in writing to internal and external stakeholders.
•Ability to work autonomously and prioritize tasks in a dynamic, fast-paced environment.
•Ability to make rational decisions based on the individual's best interest(s) under stressful circumstances.
•Minimum age 21+
Education and Experience
High School diploma required. Must possess current and valid Colorado driver's license, CPR, and standard first aid certifications or obtain within 90 days of hire. One year of related experience. Preferred experience working in a Guest Services or related position at a recreation center or in a recreational environment.
Work Environment
Works in a climate-controlled environment. Occasionally, the employee will be required to work outside in varying temperatures and conditions. Ability to be seated or standing at a workstation most of the workday. Must be able to move and lift facility rental equipment (i.e., tables and chairs) as needed.
We are committed to fostering a diverse and inclusive workplace. We encourage qualified individuals from all backgrounds, including women, minorities, individuals with disabilities, and veterans, to apply. Our organization values the unique perspectives and experiences that a diverse workforce brings, and we are dedicated to creating an environment where everyone feels valued and respected.
Apex Park and Recreation District is on a mission to enhance the health of our community - socially, emotionally, and physically. And the key to executing this vision? An amazing collection of talented, passionate, enthusiastic, and downright fun employees who work together as a team. If you value service to your community, providing top-notch facilities and programming for a diverse, multi-generational customer base, and think that play is just as important as work, we want you on Team Apex. For part-time employees we offer a wellness program that includes free drop-in access to Apex facilities and opportunities for discounts on leagues and programs.
Location : Arvada, CO
Job Type: Part-Time
Job Number: GS-1216
Department: Community Center
Opening Date: 12/16/2024
Closing Date: 1/16/2025 5:00 PM Mountain
Position Summary, Duties and Responsibilities
This position will deliver excellent customer service and accurate information to all patrons and guests through face-to-face and telephone interactions on various district programs/activities. Consistently delivers excellent customer service in all interactions with patrons, guests, and visitors.
•Be able to work Wednesdays and Thursdays from 8 am-4-30 pm with the possibility to pick up additional shifts during the rest of the week.
•Accurately and proficiently handles all transactions within the registration system (ACTIVENet).
•Continually reviews information about all district facilities, programs, and staff to meet the needs of district patrons effectively and efficiently.
•Assists with the operation of Community Recreation Center facility rentals and tends to patron's needs as scheduled.
•Handles cash, check, and credit card transactions according to established protocol.
•Enters transfers and processes registration refunds as needed.
•Responds to all incoming calls effectively and efficiently, forwarding inquiries to the applicable staff as necessary.
•Maintains a clean, well-stocked, and organized work area, routinely cleaning areas under the responsibility of guest services as assigned.
•Completes tasks as assigned.
•Compliance with district rules and regulations.
•Establishes and maintains effective work relationships with supervisor, district employees, and patrons.
•Maintains a working knowledge of all guest services policies and procedures.
Job Qualifications
•Knowledge of customer service best practices.
•Possesses strong customer service and interpersonal skills to communicate verbally and in writing effectively.
•Basic computer competency in word processing, data entry, District registration, and employee scheduling software.
•Ability to deliver exceptional customer service.
•Ability to communicate effectively and efficiently orally and in writing to internal and external stakeholders.
•Ability to work autonomously and prioritize tasks in a dynamic, fast-paced environment.
•Ability to make rational decisions based on the individual's best interest(s) under stressful circumstances.
•Minimum age 21+
Education and Experience
High School diploma required. Must possess current and valid Colorado driver's license, CPR, and standard first aid certifications or obtain within 90 days of hire. One year of related experience. Preferred experience working in a Guest Services or related position at a recreation center or in a recreational environment.
Work Environment
Works in a climate-controlled environment. Occasionally, the employee will be required to work outside in varying temperatures and conditions. Ability to be seated or standing at a workstation most of the workday. Must be able to move and lift facility rental equipment (i.e., tables and chairs) as needed.
We are committed to fostering a diverse and inclusive workplace. We encourage qualified individuals from all backgrounds, including women, minorities, individuals with disabilities, and veterans, to apply. Our organization values the unique perspectives and experiences that a diverse workforce brings, and we are dedicated to creating an environment where everyone feels valued and respected.
Apex Park and Recreation District is on a mission to enhance the health of our community - socially, emotionally, and physically. And the key to executing this vision? An amazing collection of talented, passionate, enthusiastic, and downright fun employees who work together as a team. If you value service to your community, providing top-notch facilities and programming for a diverse, multi-generational customer base, and think that play is just as important as work, we want you on Team Apex. For part-time employees we offer a wellness program that includes free drop-in access to Apex facilities and opportunities for discounts on leagues and programs.