Technology Support Specialist - Atlanta, GA Job at Cortland in Atlanta

Intro:

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Job Overview:

As a Technology Support Specialist, you deliver hands-on support directly to our communities and support centers technology and equipment, including computers, tablets, printers, network equipment, and low voltage hardware.

Roles You Will Play:

The Techie

• Install, diagnose, repair, maintain, and upgrade computer hardware and software to ensure optimal workstation performance; complete additional projects as assigned
• Diagnose, recommend, and sometimes repair low voltage technology issues such as cameras, gates, meters, and general wiring
• Maintain technical competence through self-study, provided trainings, and attending meetings that provide updated information about the current computing environment
• Diagnose, repair, and maintain network hardware and wiring to ensure optimal network performance and coverage
• Show proficiency in documenting systems, setups, and procedures

The IT Ambassador

• Maintain an onsite presence at communities 75% of the time
• Collaborate effectively with team members to identify problems and work towards solutions
• Accept responsibility for user account changes, technology policy application, and automation as required
• Demonstrate tact, discretion, and good judgement required for dealing with confidential information
• Take responsibility for ensuring desktop solutions remain stable and operational
• Ensure that changes and updates are implemented methodically and without anticipated interruption of services at each of your sites

The Problem Solver

• Troubleshoot problems with local and network printers and print queues; fix problems with server hardware and phone system
• Field requests for technical assistance, record them in a ticketing system, and resolve issues in accordance with Service Level Agreements and departmental expectations
• Exhibit aptitude in troubleshooting hardware and software
• Execute periodic community inspections, provide proactive technology support, and recommend improvements to enhance the associate experience around technology for all of your sites

The Impact You Can Make

• Technical problems have met their match with you your problem-solving prowess can tackle any issues!
• Setups have never been easier or smoother, and any bugs are quickly remedied.
• Your team members and community associates know they can trust and rely on your backup, support, and expertise whenever they need your help!

Building Blocks of Success:

• Associates or Bachelors degree; equivalent work experience acceptable
• A+, Network+, MCDST, Dell, Apple, and other related certifications preferred
• Excellent verbal and written communication skills; superb customer service and interpersonal skills
• Superior critical thinking and problem-solving skills
• Desire to learn new technologies
• Ability to work both independently and within a team environment; experience working as part of a project team a plus
• In-depth knowledge of Windows and Mac OS X operating systems as well as Office applications; capability to install, configure, and troubleshoot each operating system
• Working knowledge of Active Directory
• Familiarity with mobile device hardware and software (iOS, Android, Windows Phone, etc.)

Outro:

At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

Cortland is an equal opportunity employer, and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.