Office Assistant Job at Epic Health Partners in Richmond

Job description

The Office Assistant plays a critical role in ensuring smooth operation in a fast-paced work environment. This position is responsible for providing administrative support and maintaining a welcoming environment for clients and visitors. This position is Monday - Friday, 1st shift, working up to 38 hours per week.

Job Duties and Responsibilities:

• Provide excellent customer service
• Add individuals to EHR and maintain client files
• Complete data entry and upload documents
• Answer multi-line phones and direct phone calls, providing accurate information and assistance
• Verify client insurance benefits to determine coverage and copays
• Maintain client records and files, ensuring accuracy and confidentiality
• Prepare and distribute meeting materials and agendas
• Resolve client inquiries and concerns in a timely and effective manner
• Adhere to all HIPAA regulations and maintain client privacy
• Follow organizational policies and procedures related to front-office operations
• Manage reports
• Assist with internal and external correspondence
• Provide support to other offices as needed
• Light housekeeping duties
• Conduct initial intake interviews with potential clients to assess their needs and eligibility for service
• Coordinate referrals to other providers or community resources as needed.
• Other job duties assigned

Knowledge, Skills, and Abilities (KSAs):

• Strong interpersonal and communication skills:Ability to interact effectively with clients, staff, and healthcare providers.
• Excellent organizational and time management skills:Ability to prioritize tasks and meet deadlines.
• Proficiency in computer applications:Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and electronic health records systems.
• Attention to detail:Ability to accurately maintain client records and follow procedures.
• Customer service orientation:Commitment to providing exceptional service to clients and families.
• Problem-solving skills:Ability to identify and resolve issues in a timely manner.
• Adaptability:Willingness to learn new skills and adapt to changing priorities.

Minimum Education and Experience:

• Minimum of 2 years work experience in an office environment
• Minimum of 2 years customer service
• Minimum of 1 years experience in behavioral health, preferred
• Minimum High School Diploma/GED
• Associate degree, preferred

Job Type: Full-time

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person