Customer Service Representative Job at Robert Half in Houma

We are accepting applications for the position of a Customer Service Representative with our client based in Houma, Louisiana. This role involves working in a call center environment where you will be tasked with managing customer inquiries and maintaining customer records. The position offers a short-term contract to full time employment opportunity.

Responsibilities:

• Handle incoming calls from customers, providing prompt and efficient service

• Ensure accurate data entry and maintenance of customer records

• Use Microsoft Excel and Word to manage and document customer interactions

• Provide assistance to customers through email correspondence, ensuring their queries are resolved

• Make outbound calls to customers as required, ensuring customer satisfaction

• Process order entries in a timely and accurate manner

• Schedule appointments as per customer requests

• Monitor customer accounts and take necessary actions as required

• Uphold the highest level of customer service at all times

• Maintain a detail-oriented demeanor while handling customer queries

• Proficiency in answering inbound calls in a timely and detail oriented manner

• Experience in a call center environment, providing excellent customer service

• Ability to provide top-tier customer service, resolving issues efficiently

• Demonstrated skills in data entry with a high level of accuracy

• Expertise in email correspondence, ensuring clear and concise communication

• Experience handling both inbound and outbound calls

• Proficiency in Microsoft Excel for data analysis and reporting

• Familiarity with Microsoft Word for document creation and editing

• Experience in order entry, ensuring accurate and timely processing

• Ability to schedule appointments, managing multiple calendars simultaneously

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. Apply with us today!