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Swoon

Customer Service Representative Job at Swoon in Nashville

Swoon, Nashville, TN, US


Job Description

Job Description

Customer Service Representative I

Job Summary:

As a Customer Service Representative I, you will play a vital role in providing exceptional customer support. You will interact with customers to address inquiries, resolve issues, and ensure customer satisfaction. Your strong communication and problem-solving skills will be essential in building positive customer relationships.

Responsibilities:

  • Customer Support: Respond to customer inquiries via phone, email, and chat.
  • Issue Resolution: Identify and resolve customer issues efficiently and effectively.
  • Account Management: Maintain accurate customer records and account information.
  • Data Analysis: Process and analyze customer data to identify trends and improve service.
  • Team Collaboration: Work closely with team members to ensure seamless customer service.

Qualifications:

  • Education and Experience: High school diploma or equivalent. Minimum 5 years of customer service experience if no degree. Associates or Bachelor's degree preferred.
  • Technical Skills: Proficiency in computer applications, including Microsoft Office. Strong data analysis skills.
  • Soft Skills: Excellent verbal and written communication skills. Strong problem-solving and interpersonal skills. Ability to multitask and prioritize tasks effectively.

Preferred Qualifications:

  • Previous experience in the insurance industry.

Work Environment:

  • Hybrid work model: A combination of in-office and remote work.
  • Must be located in Nashville, Tennessee.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to contribute to a dynamic and growing team.
  • Career development and growth opportunities.

About Caterpillar:

Caterpillar is a global leader in providing sustainable solutions that help our customers build a better world. Our commitment to innovation and excellence drives us to deliver exceptional products and services that exceed expectations.

Company Description
Come get Swoon’d!!
Swoon handles the staffing need of over 80 Fortune 500 clients.
We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.

Company Description

Come get Swoon’d!!\r\nSwoon handles the staffing need of over 80 Fortune 500 clients.\r\nWe have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r\nSwoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.