Customer Service Representative Job at Robert Half in Lexington-Fayette

We are offering a permanent employment opportunity in the hospitality industry in Lexington-Fayette, Kentucky. The role is for a Customer Service Representative, who will be tasked with managing customer interactions, maintaining customer records, and ensuring client satisfaction. Various shifts and schedules are available. Apply today to be considered!

Responsibilities:

• Handle inbound and outbound calls, providing a high level of service to all clients.

• Promptly process requests from clients in line with defined service levels.

• Input information into the reservation system accurately and efficiently.

• Communicate effectively with all clients and internal departments, noting client needs and issues with proper grammar and appropriate speech.

• Enhance the reputation of the business by providing an unexpected level of service to all clients.

• Complete requests for clients before established due times.

• Utilize decision-making skills to identify hotel options that align with business financial goals.

• Exhibit knowledge of the hotel industry and regional markets associated with clients.

• Follow up with clients on outstanding requests before arrival to complete requests.

• Resolve client and hotel issues regarding extensions, early departures, or other changes to a reservation on a daily basis.

• Collaborate and communicate with Account Management teams and Hotel Network Management to identify hotels frequented by clients and identify opportunities to provide clients with “in-network” hotel options.

• Manage call time to maximize availability for incoming calls.

• Proven experience in a customer service role within the hospitality industry.
• Proficient in handling both inbound and outbound calls in a fast-paced environment.
• Prior experience in a call center, specifically within customer service.
• Strong ability to resolve customer service issues promptly and effectively.
• Excellent communication and interpersonal skills.
• Demonstrated ability to multitask and maintain composure in high-pressure situations.
• Familiarity with CRM systems and practices.
• Detail-oriented with a commitment to accuracy and quality.
• Flexibility to work in shifts, including weekends and holidays.
• High school diploma or equivalent; higher degree in a related field will be appreciated.
• Proficiency in English; multilingual skills will be a plus.