Robert Half is hiring: Customer Service Representative in Lexington-Fayette

We are offering an opportunity for a Customer Service Representative in the Hospitality industry based in LEXINGTON-FAYETTE, Kentucky. This role provides a contract to permanent employment opportunity in a fast-paced environment. As a Customer Service Representative, you will be primarily responsible for managing customer reservations, troubleshooting issues, and maintaining detailed records in our system. Several shifts and open seats available! Lots of 2nd shift openings, some schedules including weekend days. Apply today to be considered!

Responsibilities

• Efficiently handle customer reservation requests through inbound and outbound calls

• Accurately input reservation details into the system, ensuring all client needs are met

• Work proactively to troubleshoot and resolve issues that hotels and clients may face

• Actively monitor and communicate any issues with all relevant departments

• Maintain a high standard of written and verbal communication while interacting with clients

• Prioritize punctuality, responsibility, and ownership while performing assigned duties

• Assist with other relevant tasks as needed or assigned

• Demonstrate proficiency in navigating through systems and Microsoft Word, Excel, and Outlook programs

• Work collaboratively in a team environment to achieve department KPI goals.

• Possess proven experience in a customer service role, preferably within the hospitality industry
• Proficient in handling both inbound and outbound calls with a focus on customer satisfaction
• Have prior experience in a call center environment, demonstrating excellent telephone etiquette and communication skills
• Ability to resolve customer service issues efficiently and effectively
• Strong problem-solving skills and the ability to think quickly under pressure
• Excellent interpersonal skills, with the ability to interact professionally with customers and team members
• Demonstrated ability to handle multiple tasks simultaneously and prioritize workload effectively
• Strong knowledge of the hospitality industry would be advantageous
• High level of patience and emotional intelligence, with the ability to handle customer complaints and difficult situations professionally
• Proficiency with computer systems, including CRM software and call center systems.