Customer Service Representative Job at TEKsystems in Canutillo

Customer Service Representative

El Paso, TX (22.50 USD/hour) (Paid Training)

 

Highlights of the job:

·      Industry: Customer Support

·     Employment Type: Contract to Hire

·      Start Date: 1/13/2024

 

 

The Retirement Services Operational Support Team is a

department within Tier 2 of Client Services & Support (CS&S).

Retirement Services OST provides expertise on complex product and service

questions about retail IRAs (i.e. Traditional, Roth, Inherited IRA, Educational

Savings Account) and small business retirement plans (SEP, SIMPLE, QRP/ QKEPA,

i401k).

Benefits of this role:

 

·       Opportunity for growth

·       Helpful and supportive leadership and executives

·       Opportunity to work for one of the top financial organizations in Texas!

 

A Day in the Role:

 

·        As a member of the Retirement Services team, you will be responsible for assisting clients with questions and needs regarding their accounts to build and maintain client loyalty.

·       Assume ownership and timeliness in handling callers’ requests in an efficient accurate and professional manner.

·       We also process several retirement account transactions such as distributions, Roth conversions, and changes to tax withholding elections. 

·       Ability to navigate multiple systems and applications to research analyze and resolve requests inquiries.

 

 

Requirements:

 

·       Excellent verbal and written communication skills

·     Must have at least 3-5 years’ experience of call center/financial experience

·     Ability to handle high stress situations.

·     Problem solver/ de-escalation handler

·    Data Entry Experience

 

Next Steps:

 

TEK systems recruiting team will reach out to you to discuss next steps in 10 business days.

Pay and Benefits

The pay range for this position is $22.00 - $22.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in El Paso,TX.

Application Deadline

This position will be accepting applications until Dec 28, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.