Robert Half is hiring: Sr. Customer Service Representative in Montvale

We are offering a contract as a Sr. Customer Service Representative in our retail industry team based in Montvale, New Jersey. The Sr. Customer Service Representative will play a crucial role in managing customer interactions, ensuring the accuracy of customer records, and handling customer inquiries. The role will also involve monitoring and taking action on customer accounts.

Responsibilities:

• Efficiently and accurately process customer credit applications.

• Manage the entry and tracking of customer orders.

• Collaborate with the pricing department to finalize pricing details.

• Handle invoicing and total calculations.

• Maintain precise customer credit records.

• Submit funding packages as required.

• Use ERP and CRM systems to manage customer-related data.

• Answer inbound calls from customers and resolve their inquiries.

• Perform various billing functions and claim administration.

• Utilize software tools like SAP, Excel, Epic Software, and About Time.

• Proficient in the use of various Computer Programs related to customer service and data management
• Experienced in using CRM (Customer Relationship Management) systems for tracking customer interactions
• Skilled in Data Processing, with the ability to efficiently manage and organize large amounts of information
• Knowledgeable in Epic Software use for healthcare and customer service applications
• Familiar with ERP - Enterprise Resource Planning systems for managing business processes
• Adept in the use of About Time for efficient time tracking and management
• Experienced in Answering Inbound Calls and providing excellent customer service over the phone
• Understands Benefit Functions and can efficiently manage customer queries related to benefits
• Proficient in handling Billing Functions, with the ability to accurately process customer payments and resolve billing issues
• Experienced in Claim Administration, with the ability to manage and process customer claims effectively