Customer Service Representative (Call Center) Job at Randstad in San Diego

Our client is a leading healthcare company with an urgent need for appointment schedulers in San Diego, CA! This position is a 6-month assignment to start, but is likely to extend or convert to perm based on performance. This position is full-time (40 hours/week), and candidates must be able to work any day of the week with any 2 days off, no exceptions.

Details:

• Pay Rate: $24/hr paid weekly
• Start: 01/06/2025 - 6 month assignment to start, potential to convert or extend based on performance
• Location: San Diego, CA 92123
• Schedule: 8am-5pm, candidates must be available to work any day of the week
• This group does work holidays, but not during training (first 8-10 weeks)

Responsibilities:

• Handles inbound calls (inquiries, complaints, members needing additional assistance)
• Places outbound calls (follow up on account status, complaints, etc.)
• Direct calls for further problem resolution if necessary
• Navigate appointment scheduling software to confirm, schedule/reschedule patient appointments
• Captures patient/member information and enters data into electronic medical records systems

Qualifications:

• 1 year minimum in a call center environment
• Typing 40wpm
• Microsoft Office proficiency (Excel, Word, Outlook, Teams)
• Medical terminology is preferred
• High School Diploma/GED