Talent Acquisition Team at GAT is hiring: F9 - Customer Service Supervisor in Sa

Responsibilities

• Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers.
• Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting.
• Ensuring compliance with all safety policies and procedures and working conditions for the entire operation.
• Attend safety meetings, team meetings, etc., and other airport forums.
• Handle all location personnel functions, ensuring proper personnel coverage on a daily basis.
• Serve as the liaison with airline customers as well as local airport authorities.
• Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment.
• Reporting discrepancies that may exist both functional and mechanical on the ground support equipment.
• Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met.
• Responsible for equipment and ensuring its safe and efficient operating status.
• Confer with other supervisors and managers to coordinate activities with other departments.
• Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner.
• Ability to comply with attendance/tardiness standards.
• Able to perform under pressure and within fixed time constraints.
• Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags.
• Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations.
• Ensure crews are being briefed before flights on positions to take and how flight will work.
• Other duties as assigned.

Qualifications

• Strong understanding of Airline Customer Service.
• Experience in the Airport Ground Handling business.
• Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel.
• Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc).
• A proven track record in supervising a business unit.
• Experience in operational planning and resource allocation.
• Working knowledge of GSE maintenance issues.
• Experience and understanding of commercial issues in aviation.
• Must be at least 18 years of age.
• Capable of processing information in a timely manner.
• Must have and maintain a Valid Driver's License.
• Able to proficiently speak, read, and write in English.
• Basic computer literacy.
• Previous ramp or airline experience.
• Must successfully complete all training requirements and maintain certifications throughout employment.
• Must clear an FBI fingerprint background check.
• Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time.
• Capable of repetitively lifting up to 70 pounds in confined spaces.
• Must be able and flexible to work variable shifts, weekends, and holidays.
• Must be able to work extended hours on short notice during non-routine operations.
• You must also have proof of high school or GED completion.

Benefits

• Min Hiring Rate $25.00
• Max Hiring Rate $25.00