Robert Half
Robert Half is hiring: Biglinual-Customer Service Representative-CWB (Chubb Work
Robert Half, Columbia, SC, US, 29201
Job Description
Job Description
We are in the process of recruiting a Bilingual Customer Service Representative who will be integral to our contact center operations. Based in Columbia, South Carolina, this role will focus on servicing customers through both inbound and outbound calls and emails. The selected candidate will be expected to handle customer inquiries and problems with detail orientation and efficiency.
Responsibilities:
• Respond to customer inquiries in a timely and detail oriented manner through inbound and outbound calls
• Maintain high performance and quality standards in all customer interactions
• Analyze information to make appropriate decisions and solve problems, ensuring a positive phone experience for customers
• Show ability to navigate multiple systems and applications to research, analyze and resolve customer requests
• Build quick rapport with customers, identifying and exceeding their expectations through respectful and accurate communication
• Collaborate with team members and business partners to provide a positive customer experience
• Learn the basic concepts of personal lines insurance principles and products offered to our customers
• Handle special requests as needed and complete additional tasks and other projects/duties as assigned
• Work collaboratively with team members and business partners to ensure a positive customer experience.
• Show commitment to working 40 hours a week on a scheduled shift, with a willingness to work overtime and weekends as needed.• Proven experience in Customer Service roles.
• Excellent Communication and Collaboration skills.
• Proficiency in Microsoft Excel and other computer skills.
• Knowledge of Operations and Research methodologies.
• Ability to handle Inbound and Outbound Calls efficiently.
• Familiarity with Insurance policies and procedures, including Underwriting.
• Understanding of About Time and Benefit Functions.
• Experience in Hiring Processes and structuring Salary Structures.
• Proficiency in Revenue Accounting and performing Ad Hoc Financial tasks.
• Experience in Claim Administration, including Disability Claims.
• Knowledgeable about Property-related matters.
• Strong Communication Skills, both verbal and written.
• Understanding of basic and advanced Principles within the field.
• Willingness to work Onsite.
• Excellent Decision-Making abilities.
• Ability to work with Business Partners and meet Quality Standards.
Responsibilities:
• Respond to customer inquiries in a timely and detail oriented manner through inbound and outbound calls
• Maintain high performance and quality standards in all customer interactions
• Analyze information to make appropriate decisions and solve problems, ensuring a positive phone experience for customers
• Show ability to navigate multiple systems and applications to research, analyze and resolve customer requests
• Build quick rapport with customers, identifying and exceeding their expectations through respectful and accurate communication
• Collaborate with team members and business partners to provide a positive customer experience
• Learn the basic concepts of personal lines insurance principles and products offered to our customers
• Handle special requests as needed and complete additional tasks and other projects/duties as assigned
• Work collaboratively with team members and business partners to ensure a positive customer experience.
• Show commitment to working 40 hours a week on a scheduled shift, with a willingness to work overtime and weekends as needed.• Proven experience in Customer Service roles.
• Excellent Communication and Collaboration skills.
• Proficiency in Microsoft Excel and other computer skills.
• Knowledge of Operations and Research methodologies.
• Ability to handle Inbound and Outbound Calls efficiently.
• Familiarity with Insurance policies and procedures, including Underwriting.
• Understanding of About Time and Benefit Functions.
• Experience in Hiring Processes and structuring Salary Structures.
• Proficiency in Revenue Accounting and performing Ad Hoc Financial tasks.
• Experience in Claim Administration, including Disability Claims.
• Knowledgeable about Property-related matters.
• Strong Communication Skills, both verbal and written.
• Understanding of basic and advanced Principles within the field.
• Willingness to work Onsite.
• Excellent Decision-Making abilities.
• Ability to work with Business Partners and meet Quality Standards.