Bilingual Customer Service Representative - 1 - Loyalty S... Job at Robert Half

We are offering a contract for a permanent position as a Bilingual Customer Service Representative in Phoenix, Arizona. The role is primarily situated in a hybrid work environment, with a balance of remote work and in-office duties. This position is focused on customer service in the insurance industry, where the individual will be a key player in retaining and enhancing customer relationships.

Responsibilities:

• Serve as a primary point of contact for customers, providing comprehensive information about insurance products and services
• Manage both inbound and outbound calls, addressing inquiries, resolving concerns, and assisting those who wish to modify their insurance coverage
• Utilize effective sales techniques to reinforce the value of our products and services, aiming to retain customers considering cancellation
• Contribute to premium collection processes, including current and overdue payments
• Deliver detailed information regarding policy statuses to clients
• Handle basic technical troubleshooting related to website or app issues, ensuring a smooth digital experience for our customers
• Consistently meet or exceed departmental standards, including quality, average handle time, after-call work, and other key performance indicators
• Contribute to organizational objectives by supporting process improvements and providing insightful feedback to leadership
• Demonstrate flexibility in working various shifts within the designated timeframe, adhering to the hybrid work schedule
• Reflect company values such as personal connection, empathy, problem-solving, and ownership in daily interactions and operations.• Proficiency in both English and Spanish languages
• Exceptional customer service skills
• Excellent communication abilities
• Proven sales experience
• Ability to provide training for staff members
• Understanding of company policies and planning processes
• Committed to quality assurance
• Experience in handling both inbound and outbound calls
• Familiarity with insurance industry practices
• Capable of supervising a team
• Knowledge about time management techniques
• Ability to manage benefit functions
• Strong leadership skills
• Experience with hiring processes
• Ability to troubleshoot and solve problems
• Familiarity with collection processes
• Proficiency in managing and updating websites
• Experience with claim administration
• Understanding of best practices in the industry
• Excellent time management skills
• Experience in selling products or services
• Ability to execute tasks efficiently
• Ability to collaborate effectively with a team.