RN Case Manager Job at San Jose State University in San Jose

Job Summary

Within one of the nation's most transformative universities, SJSU's Student Wellness Center (SWC) fosters student opportunity in a revolutionary way by preparing students to maintain lifelong health and well-being. The RN Case Manager provides support for students accessing services across and beyond the Student Wellness Center by serving as a resource in managing care involving multiple care services. Reporting to the Director of Health Services, with support from SWC leadership, the RN Case Manager coordinates and monitors referrals within and outside of the SWC, including referral and liaison services with mental and physical health services, insurance providers, social services, etc. for students who need assistance navigating their care. The RN Case Manager will also respond to requests for care coordination that include referrals to external providers, documentation to be faxed/shared, and insurance research, including support for students who have no health insurance or are under-insured. As a Registered Nurse, the incumbent performs a variety of medical services for students at the Student Wellness Center under the general supervision. Working collaboratively to support student success is the bottom line purpose of this and all SWC positions.

Key Responsibilities

1. Develop and implement systems for follow-up with students to ensure continuity of care when utilizing multiple Student Wellness Center services.
2. Support students accessing SWC services for a variety of care needs including, but not limited to mental health, eating disorders and/or disordered eating, sexual health needs, and gender affirming care.
3. Assess and triage students referred to Health Services by other SJSU departments to educate on availability of services and appropriateness of services to meet student needs.
4. Work with administrative support staff to ensure coordinated care across the SWC. Includes scheduling next appointment(s) as appropriate, referral follow-through, and observing high-need/high-risk care.
5. Assess appropriateness of an external referral based on a student's insurance and the care provider's recommendations for further care.
6. Collaborate with providers on determining appropriateness of other SJSU, community, or private resources when SWC internal resources are not available or appropriate to meet care needs.
7. Make appropriate entries in patients' electronic medical records.
8. Administer immunizations, TB tests, and certain medications under the guidelines of standardized procedures.
9. Build relationships with campus and community agencies to increase the referral network and ensure appropriate service-referrals for students.

Knowledge, Skills & Abilities

1. Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
2. Ability to maintain confidentiality and knowledge of confidentiality requirements within healthcare and/or education settings (e.g. HIPAA, FERPA, etc.).
3. Knowledge of local/state community resources, including ability to navigate a higher education campus and the resources offered therein.
4. Thorough knowledge of general methods, procedures, and practices of an outpatient medical facility.
5. Ability to effectively apply nursing knowledge and demonstrate proper techniques and skills in performing nursing duties.
6. Effective communication across a variety of venues. Working knowledge of English grammar, punctuation, and spelling.
7. Working knowledge of electronic health record systems and ability to learn new systems and assess appropriate workflows within EHRs to manage patient cases.
8. Ability to handle multiple work priorities, organize, and plan work and projects.
9. Skill in motivational interviewing techniques and ability to conduct individual meetings. Must possess excellent customer service and public relations skills.
10. Thorough knowledge of professional nursing principles, methods and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications and narcotics.
11. Ability to analyze emergency situations and respond promptly and stay calm.
12. Ability to take initiative and propose new processes and/or process improvements.
13. Ability to problem solve and address confusion and frustration with multi-step processes.

Required Qualifications

1. High School diploma or equivalent.
2. Completion of a professional nursing program in an approved school of nursing or by additional preparation as approved by the California Board of Registered Nursing.
3. Possess and maintain a valid license as a registered nurse in the State of California and certification in CPR/AED.
4. Three (3) years of progressively responsible full-time professional nursing experience.

Preferred Qualifications

1. One (1) year of experience providing case management in a nursing capacity.
2. Demonstrated experience assisting patients navigating referrals and/or insurance resources.
3. Demonstrated experience working within an integrated health facility.

Compensation

Classification: Registered Nurse III
Anticipated Hiring Range: $8,500/month - $9,300/month
CSU Salary Range: $5,285/month - $10,197/month
San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

1. Resume
2. Letter of Interest
3. Certification/License

All applicants must apply within the specified application period: December 16, 2024 through January 7, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

Equal Employment Statement

San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities.