Housekeeping Supervisor Job at S&K Gaming LLC in Polson

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

SUMMARY
Monitor Room Attendants to assure quality guest service. Enter clean rooms on the computer, notify maintenance of repair problems. Notify front desk of check-out issues, out of order rooms, rooms that have changed to stay-overs. This position must have the ability to perform Room Attendant, Room Inspector and laundry duties.

DUTIES & RESPONSIBILITIES

• Trains new Room Attendants or other housekeeping personnel and provides on-going direction.
• Assign rooms to be cleaned and deep clean assignments to Room Attendants.
• Holds the Housekeeping staff to the high standards of cleanliness held by the KwaTaqNuk.
• Will inspect rooms that have been cleaned by Room Attendants to ensure that the room is satisfactory, and an example of standards held by KwaTaqNuk for our guests.
• Will be required to know job duties of Room Attendants and Laundry Attendants.
• Maintain inventory on linens, towels, and room supplies (radios, phones, shampoo, etc.)
• Reports when an incident requires a written report, decides which report form to use and submits to Housekeeping Manager and Hotel Manager; may prepare other written reports as directed by Housekeeping Manager.
• Investigates and/or reports hazards, unusual or suspicious circumstances to Housekeeping Manager for correction or follow-up actions.
• Assist with all aspects of running the housekeeping department.
• Displays a high level of customer service standards set by the KwaTaqNuk when communicating with guests.
• Assists any persons in building or grounds needing direction or Resort information.
• Maintains open communication with Housekeeping Manager regarding issues that might reveal a weakness or vulnerable area of housekeeping discovered during operations.
• Will respond to any emergency at the property if the Housekeeping Manager cannot be reached.
• Will fill in for absent or sick employees.
• Ensure compliance with established rules and regulations.
• Provide leadership in the event of an emergency.
• Must always maintain composure in all situations.
• Other duties as assigned.

EDUCATION and/or EXPERIENCE

• One (1) year of experience in housekeeping duties.
• Six (6) months of technical supervision of a staff of 5 or more employees.
• Must have the ability to use standard office equipment and experience with computers.
• Have computer proficiency in Microsoft Word, Excel, Outlook, and the Property Management System (PMS).

CERTIFICATES, LICENSES & REGULATIONS

• Required to watch Customer Service video annually.
• Required to watch Sexual Harassment every two (2) years.
• This individual will be required to successfully pass a pre-employment drug test and as a condition of employment will be subject to random drug testing.
• It is always the responsibility of the employee to always have all documents current and valid.