IT Network Asset Manager

IT Network Asset Manager

IT Data Center Svcs General

Full Time

80380BR

Job Summary

The IT Network Asset Manager will be accountable for managing network refresh and field services projects, ensuring the successful delivery of technical services and maintenance services across UCSF. This role will involve coordinating with customers and lead technicians, ensuring successful execution or response to customer follow-up, compliance with service level agreements (SLAs), and maintaining strong relationships with both internal and external stakeholders. The IT Network Asset Manager will play a crucial role in ensuring prompt and efficient resolution of technical issues, budget projections, and asset life cycle management. This role will partner with Network Leadership and Network Architects to develop hardware roadmaps and IT facilities maintenance support plans while fostering a collaborative culture to improve audits, maintain service quality, and foster positive relationships with stakeholders and partners. This team member will advance UCSF's mission by delivering exceptional information technology services comprehensively and consistently across stakeholders. This role will execute the University's vision while modeling UCSF's culture and values.

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and organizational goals and objectives.

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $140,000 - $213,200 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: UCSF Benefits.

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24x7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers.

The Network Services team within Infrastructure Services holds a critical role in managing, maintaining, and developing UCSF's network infrastructure, particularly ensuring reliable technical accessibility for individuals engaged in vital medical and health research work. Their core responsibilities include providing secure internet and network services, managing IT services, and maintaining data systems. They support end-users, manage system updates, repairs, and connectivity issues, and play an essential role in troubleshooting network issues, optimizing performance, and implementing protocols.

Required Qualifications

• Bachelor's Degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, engineering, computer information systems, etc.
• 5 to 7 years of experience working in one or more of the following fields: network services, field services, information technology, or network operations.
• Advanced expertise in installation, configuration, monitoring, life cycle management, troubleshooting, and maintenance of a variety of network systems, parts, and accessories.
• Robust knowledge of the use of asset management software or systems.
• Robust technical knowledge of communication infrastructure, including troubleshooting, network installation, system maintenance, and the use of field service management software or systems.
• Extensive knowledge about local, state, and federal regulations related to IT systems, privacy laws, safety standards, and service level agreement adherence.
• Ability to create, implement, and update comprehensive inspection processes and checklists to ensure all technical services are executed to the highest quality standards.
• Strong coordination and leadership skills to manage field service activities effectively.
• Demonstrated experience in monitoring and managing service level agreements (SLAs).
• Excellent customer service and interpersonal skills.
• Advanced analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Able to establish and advance positive working relationships.
• Advanced organizational skills and able to balance competing priorities.
• Strong demonstrated problem-solving skills.
• Experience participating in activities to advance an inclusive environment that values equity, diversity, inclusion, and belonging.
• Thinks creatively and proposes innovative ideas.
• Adhere to all UCSF protocols for entering all patient care locations.
• Able to provide necessary documentation such as a valid California driver's license.

Preferred Qualifications

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About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity, and excellence - also known as our PRIDE values.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer.

Organization

Campus

Job Code and Payroll Title

000522 TCHL PROJECT MGT PROFL 4

Job Category

Clinical Systems / IT Professionals, Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Center Building (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday-Friday, 8AM-5PM, after hours required, including weekends. On-Call rotation required.