Order Processing Specialist

JOB REQUIREMENTS: Job Details Job Location IB Milwaukee - Home office - West Allis, WI Position Type Full Time Education Level High School Travel Percentage None Job Shift Day Description POSITION: Order Processing Specialist REPORTS TO: Customer Service Operations Manager JOB SUMMARY: Provides exceptional service to external and internal customers regarding order processing for all business units. Responsible for working with customers, colleagues, and vendors through all communication methods (phone, email, fax, proprietary software, websites, etc.) to resolve order processing issues accurately and quickly. Essential Duties and Responsibilities: Resolves order processing inquiries and challenges via phone and email for customers across all business units. Interacts with customers and colleagues with warmth, professionalism, and confidence. Assists with placing orders and providing order updates, processing returns and damage claims and issuing customer credits. Works with Channel Management to ensure timely and accurate communication with customers regarding pricing, lead time issues, back orders and other order related issues. Maintains customer accounts as needed. Answers questions related to company policies (return, warranties, ETS, etc.). Works proficiently in various order management platforms including Oracle and IBVI\'s eCommerce platforms. Adheres to standard operating procedures for customer interaction documentation and follow up protocol. Uses Oracle to enter orders, research purchase orders, purchase requests, inventory, and shipping statuses with minimal assistance from supervisors or other departments. Meets performance requirements satisfactorily as key performance indicators (KPI\'s) are developed. Provides support to Customer Service team on an as needed basis. Serves as brand ambassador for IBVI. Performs all other duties as assigned. Supervisor Responsibilities: No Qualifications Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * High school diploma or equivalent required. * 1+ year of customer service experience is preferred. * Self-motivated and be a self-starter to take on and complete outstanding tasks. * Prioritize and manage multiple tasks at any given time. * Work under pressure and deadlines. * Strong computer skills are required. Must be proficient with Microsoft Office, especially Word, Excel, and Outlook. * Above average typing skills for data... For full info follow application link. IBVI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0EDB50F182A44238 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.