Receptionist Job at ASM Global in Fort Lauderdale

POSITION: Receptionist

DEPARTMENT: Administration

REPORTS TO: Administration Manager

FLSA STATUS: Hourly, non-exempt

Summary

As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Across our portfolio of live event venues and corporate offices, we are looking for a Receptionist at the Broward County Convention Center. The Receptionist is the first point of contact for visitors, exhibitors, and event attendees. This role provides exceptional customer service, supports administrative tasks, and ensures efficient communication between guests and internal teams. The Receptionist plays a key role in maintaining a welcoming environment and supporting the smooth operation of events at the venue.

Essential Duties and Responsibilities

• Welcome and greet visitors, exhibitors, and clients with a professional and friendly demeanor.
• Provide information about the convention center, ongoing events, and venue services.
• Answer and direct phone calls and inquiries to appropriate departments.
• Handle incoming and outgoing mail, deliveries, and packages.
• Maintain a clean and organized reception area, ensuring materials such as brochures and schedules are available to guests.
• Perform clerical duties such as data entry, filing, and managing event-related documentation.
• Assist with administrative tasks for special events, and VIP handling.
• Respond promptly to guest complaints or issues and escalate to appropriate staff, as necessary.
• Maintain up-to-date knowledge of the event calendar and provide accurate directions and information to guests.
• Implement the Broward County Convention Center Experience Program to ensure a high level of guest satisfaction.
• Other duties as assigned.

Education and/or Experience

• High school diploma or equivalent; additional certifications or education in hospitality or office administration is preferred.
• Experience as a receptionist, guest services associate, or in a similar customer service role.

Skills and Abilities

• Excellent communication skills, both verbal and written.
• Strong multitasking and time-management abilities, especially in a fast-paced environment.
• Professional appearance and demeanor.
• Friendly and customer-oriented with a focus on delivering exceptional service.
• Proven ability to exercise good judgement and initiative.
• Openness to learning, growing, and following direction.
• Proficiency in Spanish or Creole languages is highly valued.

Computer Skills

• Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word, PowerPoint, and TEAMS.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work long irregular hours for an extended period as dictated by events and schedule, including nights, weekends, and holidays.
• Ability to stand or remain in a stationary position and walk or move about an area for extended periods of time. Ability to lift or move/position items weighting up to 30 lbs.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women,

Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal

Contractor.

Applicants that need reasonable accommodations to complete the application process may contact HR at (954) 302-8890.