EMCOR Group
General Manager
EMCOR Group, Tempe, Arizona, us, 85285
About Us:
EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial space across the United States. From corporate campuses to single sites, EFS provides a range of services that support mission-critical areas of financial services, manufacturing, pharmaceutical, transportation, and education sectors.
Job Title:
General Manager Job Summary: We are seeking a General Manager to lead a team of account managers geographically dispersed throughout the US within the facilities management business. This position is accountable for the total performance of all account managers assigned. This includes, but is not limited to, achieving/exceeding operational performance objectives, revenue and profit plan, maintaining and improving employee morale, retention, productivity, and service line growth for your team. This position reports directly to the Vice President. This position will help develop and execute strategic direction and be accountable for the implementation of identified strategic programs. The General Manager will lead, plan, direct, and support all account managers' activities in order to maintain and improve overall account performance; if successful, these assignments will ensure clients’ needs are met and/or exceeded. Essential Duties and Responsibilities: Leadership
Exhibits confidence in self and others Inspires and motivates others to perform well Effectively influences actions and opinions of others Accepts feedback from others Gives appropriate recognition to others Displays passion and optimism Inspires respect and trust Mobilizes others to fulfill the vision
Business and Operations Planning
Ensure alignment with clients' overall objectives and performance measurements through the account managers Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance and results Lead the company’s specific management strategy for our account managers by developing a three (3) year timeline which includes operating and financial planning
Scope Decisions
Identify best practices and KPIs that will be used to manage and evaluate performance Identify critical services that will be required and potential consequences should these services not be carried out in accordance with the Business Plan, including a contingency plan for each critical service
Service Level Agreements
Drive the service levels across the portfolio, working with key client and account management personnel to develop specific performance metrics based on business strategy and operational requirements
Monthly Reporting
Analyze monthly reports to ensure strategic alignment and optimal delivery of service while identifying key operational and financial improvement opportunities
Account Review Meetings
Regularly meet with clients to discuss performance results, operations reviews, and work management process reviews; use monthly and quarterly meetings to evaluate performance results and address issues
Interface with client point of contacts (POCs) as needed Coordinate consistent service delivery Implement appropriate plans and programs to meet and/or exceed the client objectives within the account Help set the strategic direction and implementation of business initiatives Establish goals and performance criteria and measurement processes to proactively manage the business Ensure cost-effectiveness, consistency, quality, accuracy, and performance to business standards Represent the organization, managing business relationships and performance of strategic alliances and joint ventures in assigned area Strategically plan and manage current and future client locations, assessing alternatives and understanding future client requirements for growth and development Ensure effective customer satisfaction, service, and relations by implementing processes and technology to deliver quality products and services Create a consistent operational image, implementing account-wide initiatives and producing quality products in accordance with Company standards Drive continuous improvement and innovation throughout the account Ensure high staff productivity and morale by selecting and staffing with carefully selected people Champion HR initiatives and integrate them into the organization Create an environment that gives teams responsibility/authority to achieve goals and hold them accountable Provide guidance, mentoring, coaching, and feedback to team members, establishing performance objectives and regular appraisals Ensure associate growth and development through mentoring and training Education: Relevant Bachelor’s degree, or equivalent combination of education and experience Qualifications: Seven to ten years related experience and/or training at a senior level in an organization managing facility operations Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and
#J-18808-Ljbffr
General Manager Job Summary: We are seeking a General Manager to lead a team of account managers geographically dispersed throughout the US within the facilities management business. This position is accountable for the total performance of all account managers assigned. This includes, but is not limited to, achieving/exceeding operational performance objectives, revenue and profit plan, maintaining and improving employee morale, retention, productivity, and service line growth for your team. This position reports directly to the Vice President. This position will help develop and execute strategic direction and be accountable for the implementation of identified strategic programs. The General Manager will lead, plan, direct, and support all account managers' activities in order to maintain and improve overall account performance; if successful, these assignments will ensure clients’ needs are met and/or exceeded. Essential Duties and Responsibilities: Leadership
Exhibits confidence in self and others Inspires and motivates others to perform well Effectively influences actions and opinions of others Accepts feedback from others Gives appropriate recognition to others Displays passion and optimism Inspires respect and trust Mobilizes others to fulfill the vision
Business and Operations Planning
Ensure alignment with clients' overall objectives and performance measurements through the account managers Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance and results Lead the company’s specific management strategy for our account managers by developing a three (3) year timeline which includes operating and financial planning
Scope Decisions
Identify best practices and KPIs that will be used to manage and evaluate performance Identify critical services that will be required and potential consequences should these services not be carried out in accordance with the Business Plan, including a contingency plan for each critical service
Service Level Agreements
Drive the service levels across the portfolio, working with key client and account management personnel to develop specific performance metrics based on business strategy and operational requirements
Monthly Reporting
Analyze monthly reports to ensure strategic alignment and optimal delivery of service while identifying key operational and financial improvement opportunities
Account Review Meetings
Regularly meet with clients to discuss performance results, operations reviews, and work management process reviews; use monthly and quarterly meetings to evaluate performance results and address issues
Interface with client point of contacts (POCs) as needed Coordinate consistent service delivery Implement appropriate plans and programs to meet and/or exceed the client objectives within the account Help set the strategic direction and implementation of business initiatives Establish goals and performance criteria and measurement processes to proactively manage the business Ensure cost-effectiveness, consistency, quality, accuracy, and performance to business standards Represent the organization, managing business relationships and performance of strategic alliances and joint ventures in assigned area Strategically plan and manage current and future client locations, assessing alternatives and understanding future client requirements for growth and development Ensure effective customer satisfaction, service, and relations by implementing processes and technology to deliver quality products and services Create a consistent operational image, implementing account-wide initiatives and producing quality products in accordance with Company standards Drive continuous improvement and innovation throughout the account Ensure high staff productivity and morale by selecting and staffing with carefully selected people Champion HR initiatives and integrate them into the organization Create an environment that gives teams responsibility/authority to achieve goals and hold them accountable Provide guidance, mentoring, coaching, and feedback to team members, establishing performance objectives and regular appraisals Ensure associate growth and development through mentoring and training Education: Relevant Bachelor’s degree, or equivalent combination of education and experience Qualifications: Seven to ten years related experience and/or training at a senior level in an organization managing facility operations Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and
#J-18808-Ljbffr