Human Services Operations Supervisor: Lobby/EBT Job at City and County of Denver

About Our JobWith competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.What We OfferThe City and County of Denver offers a competitive salary commensurate with education and experience. Although the full salary range for this position is posted, our target hiring range is $60,669 - $80,387. We also offer generous benefits for full-time employees which include but are not limited to:A guaranteed life-long monthly pension, once vested after 5 years of service457B Retirement Plan140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per yearCompetitive medical, dental and vision plans effective within 1 month of start dateLocationIn this position you can expect to work in person, face to face with the public, 5 days a week. You may work at multiple locations in the same day, traveling between sites. The main location will be the Castro Building (1200 N Federal).What You'll DoAbout Denver Human ServicesDenver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we'd love to work with you!Diversity at Denver Human ServicesThe City and County of Denver is committed to cultivating a culture of equity, diversity, and inclusion. This commitment is woven into our values and belief that we are strongest when we embrace and celebrate our differences. We aim to have employees who are as diverse as our residents, with different perspectives and unique ways of thinking. If you share these values and our enthusiasm for equity, we encourage you to apply to join our team.Denver Human Services currently has an opening for an Operations Supervisor, this position performs front line supervisory duties, and oversees the operations for the Lobby service team for Denver Human Services Family and Adult Assistance Division (FAAD). This position will also provide coverage to our Neighborhood Resource Site Groups.We are seeking an enthusiastic positive-minded leader for the role. Operations Supervisors lead teams who ensure that the flow of customer service in all locations is running effectively. They will ensure our customers have a positive experience when coming to one of our locations for assistance.Specifically as a Operation Supervisor you will:Travel to our Neighborhood Resource Sites for site checks.Lead, motivate, manage and support the team on a day-to-day basis, while managing departmental workload with exceptional attention to detail in a dead-line oriented environmentReview, develop, or modify work plans, methods, and procedures. You will determine work priorities, and develop work schedules to provide adequate staff coverage.Provide work instruction and assist employees with difficult and/or unusual assignments and encourage innovation.Assign and distribute work, reviews work for accuracy and completeness, and return assignments with recommendations for proper completionExplain procedures, policies and workflow to staff and customers. This will include understanding public assistance eligibility rules and processing timeliness guidelinesPrepare reports that provide analysis. Also gather and track data for staff in preparation for workers' annual reviews.This position is a in person face to face with the public position 5 days a week in office. This position also requires travel.Perform other related duties as assigned or requested by managementResponsible for staff timekeeping (KRONOS), discipline, hiring actions, and general supervisory dutiesWhat You'll Bring We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal candidate has some or all the following experience, skills, and characteristics: Previous leadership or supervisor experienceExperience with de-escalation tacticsProfessional level experience processing client referrals within the communityProfessional level experience working with community-based partners and organizationsProfessional level experience utilizing PC applications including Adobe and Microsoft Office (Word, Excel, Outlook, and PowerPoint)Exceptional communications skillsProfessional level experience with process improvement and or program managementExperience with training or teaching new processes, programs, or rules/policy to staffStrong conflict resolution and trouble shooting skillsDatabase systems experience (Colorado Benefits Management System knowledge a plus)Exhibit a strong desire to work with vulnerable, at-risk populationsHave a positive outlook and motivated by hard workBe comfortable with ambiguity and have an uncompromising work-ethicBe excited to work in a team-based environment, where they will not only support and motivate their team, but work alongside them when neededDemonstrate exemplary customer services skillsEnjoys the challenge of working in fast-paced, diverse, multifaceted environmentRequired Minimum Qualifications We realize your time is valuable so please do not apply if you do not have at least the following minimum qualifications:Education: Graduation from high school or the possession of a GED, HiSET or TASC CertificateExperience: Five (5) years of experience performing technical, paraprofessional, and/ or administrative work (this does not include office support work)Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirementsLicense/Certifications: NoneApplication Deadline This position is expected to stay open until December 24th at 11:59pm. Please submit your application as soon as possible and no later than December 24th at 11:59pm.About Everything ElseJob ProfileCS3096 Human Services Operations SupervisorTo view the full job profile including position specifications, physical demands, and probationary period, click here.Position TypeUnlimitedPosition Salary Range$60,669.00 - $100,104.00Starting PayOur target hiring range is $60,669 - $80,387AgencyDenver Human ServicesThe City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.For information about right to work, click here for English or here for Spanish.