Automotive Service Manager
McGrath Arlington Kia, Palatine, IL, United States
The Service Manager is responsible for overseeing the Service Department, ensuring it is profitable and running smoothly. Responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.
Benefits
- Competitive Pay
- Medical, Vision and Dental Insurance
- 401(k) Retirement Plan
- Group Life Insurance
- Flexible Spending Account
- Paid Vacation
- Employee Discounts
Responsibilities
- Ensure customers receive prompt, courteous and effective service
- Serve as a liaison between technicians and customers
- Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
- Manage and hire technicians and service advisors
- Distribute work between technicians and prioritize required services
- Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
- Verify that the final invoice reconciles with the work performed on the repair order
- Spend quality time building relationships with the customers
Qualifications
- Proven record of achieving exceptional customer satisfaction
- Prior dealership service experience
- Technical automotive knowledge
- Demonstrated ability to manage others
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
About Us
The McGrath Group is a well respected family-owned auto dealership group in the metro Chicago market that has been selling and servicing vehicles in Illinois for decades. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. If you have an interest and desire to develop a career in the automotive industry, apply today!
McGrath Kia maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicant's federal, state or local laws.