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US Fish and Wildlife Service

Management and Program Analyst

US Fish and Wildlife Service, Shepherdstown, WV, United States


Summary

This position is a Management and Program Analyst, GS- 0343-9/11 working in Shepherdstown, West Virginia for the R9-NCTC-Division of Training.

"Salary may change with the release of the 2025 pay schedule, set to release 1/12/2025 ( https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/ )

This job is open to

  • Internal to an agency

    Current federal employees of this agency.
  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.
  • Land and base management

    Certain current or former term or temporary federal employees of a land or base management agency.
Clarification from the agency

DOI- wide: Open to current Department of Interior employees serving under a Career or Career-Conditional appointment, DOI Land Management eligibles, CTAP

Duties

As a Management and Program Analyst your duties will include but are not limited to the following:
  • Serves as an administrator of the DOI Learning Management System, contractor accounts, etc. Approves DOI Talent access and monitors overall DOI Talent system use, best practices, and data. Identifies problem areas and need for data migration to include the introduction of new processes with appropriate instructions and training. Attends DOI Talent planning meetings with learning management sponsors, vendors, and project leads to plan and report on established learning management initiatives milestones; and serves on the DOI Talent inter-bureau group to include the contractors responsible for the program. Assists with conducting bureau DOI Talent training for employees, supervisors, and administrators.
  • Manages and responds to help desk tickets submitted using the Bison Support Service Help Desk for DOI Talent Tier 2 support. Engages customers to assess their needs, provide information or assistance, resolve conflicts or problems. Provides quality service to customers and partners. Serves as a resource for technical and nontechnical inquiries related to learning management.
  • Manages internal controls for data security, privacy, and data integrity in the learning management system, including instructing users on how to create/edit course categories, competencies, courses, classes, tests, surveys, learning plans, system reports, contractor accounts, etc.
  • Conducts training assessments and participates in the development of training schedule projections, justifications and resourcing based on new Service -level and/or NCTC initiatives/priorities. Assists with analyzing the results of training evaluations, return on investment analyses, competency analysis, training prioritization matrices and training needs analysis to report the findings.
Promotion Potential: This position involves a multi-grade career ladder. The selectee may be promoted without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Requirements

Conditions of Employment
  • Must be a U.S. Citizen or National.
  • Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F.
  • Suitability for employment, as determined by background investigation.
  • Probationary Period: Selectees may be required to successfully complete a probationary period.
  • Individuals assigned male at birth after 12-31-59 must be registered for the Selective Service. To verify registration visit SSS.gov.
Qualifications

Only experience and education obtained by 12/24/2024 will be considered.

In order to qualify for this position you must possess:

Minimum Qualification [GS-09]
  1. One year of specialized experience comparable in scope and responsibility equivalent to grade GS-07 in the Federal service. Experience includes supporting training implementation processes including the use of a learning management system to create classes and assist with course creation; data input and management; assistance with budget tracking and procurement and acquisition activities; use of computer programs to create spreadsheets, documents, and presentations; use of automated systems to manage forms, job aids and workflows. OR
  2. Possess a master's degree or equivalent graduate degree; 2 full years of progressively higher level graduate education leading to such a degree. Such education must clearly demonstrate the knowledge, skills, and abilities necessary to do the work. OR
  3. Possess an equivalent combination of professional experience and graduate level education beyond the first year which together equals 100% of the requirements.
Minimum Qualification [GS-11]
  1. One year of specialized experience comparable in scope and responsibility equivalent to grade GS-09 in the Federal service. Experience includes managing training implementation processes including the use of a learning management system to create classes and courses; use of applications to input and interpret moderately complex data and charts; creation and the use of spreadsheets and databases for budget planning and tracking; updating briefings and presentations with data; use of a government purchase card and management of a government purchase and travel card program; supporting standard operating procedures for systems use; use of automation to create and manage forms and workflows; and creating job aids and training others on various work related processes. OR
  2. Possess a related Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level related graduate education leading to a Ph.D., from an accredited college or university. Such education must clearly demonstrate the knowledge, skills, and abilities necessary to do the work. OR
  3. Possess an equivalent combination of professional experience and graduate level education beyond the second year which together equals 100% of the requirements.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Time In Grade Requirement: Applicants must meet both eligibility and qualification requirements for the position of interest by the closing date of the JOA. Specifically,

i. Area of Consideration.

ii. Time-in-grade (TIG) requirements as specified in 5 CFR 300, Subpart F.

iii. Time after competitive appointment as specified in 5 CFR 330.502.

iv. Qualification requirements outlined in OPM's Qualifications Standards for General Schedule Positions or for Federal Wage System (FWS), wage grade positions, applicants are evaluated using the OPM Job Qualification System for Trades and Labor Occupations and the job element examining method

Your SF-50 will be used to confirm you meet all requirements

Education

PROOF OF EDUCATION: All applicants who are using education or a combination of education and experience to qualify must submit copies of official or unofficial transcripts which include grades, credit hours earned, major(s), grade point average or class ranking, institution name, and student name. If any required coursework is not easily recognizable on transcripts, or if you believe a portion of a particular course can be credited toward meeting an educational requirement, you must also provide a memorandum on letterhead from the institution's registrar, dean, or other appropriate official stating the percentage of the course that should be considered to meet the requirement and the equivalent number of units. Unofficial transcripts are acceptable; however, if you are selected for the position, you will be required to produce the original official transcripts.

PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.

GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Additional information

PCS INFORMATION: No PCS entitlements authorized

Telework: This position is suitable for telework and may be allowed to telework with supervisory approval.

Additional Vacancies: One or more positions may be filled from applications received under this announcement in the advertised office or other U.S. Fish & Wildlife Service offices in the local commuting area.

Career Transition Assistance Plan (CTAP): Department of Interior (DOI) Career Transition Assistance Plan (CTAP) procedures apply in filling this vacancy. CTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For information on CTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/"

Reasonable Accommodation: The USFWS provides reasonable accommodations to applicants with disabilities. Please visit USAJOBS Help Center | Reasonable accommodation policy if you need a reasonable accommodation for any part of the application and hiring process.

The Land Management Workforce Flexibility Act (LMWFA),P.L. 114-47, allows certain individuals who currently or formerly were under time-limited competitive appointments at certain land management agencies to compete under merit promotion procedures.

Note: You must submit ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months. If they did not complete performance appraisals ask them to provide a statement of performance for each period of service. The statement must specify the dates for each employment period and your level of performance (dates should match the dates on the SF-50s).
  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All applicants must be performing at a fully successful level or higher in order to be considered for this position. Applicants must provide a current rating of record dated within the past 18 months at the fully successful or higher level. Applicants who do not have a current rating of record available must provide a reason and certify that their performance is acceptable, and they have not been advised that their performance is currently at an unacceptable level.

You will be evaluated for this job based on how well you meet the qualifications for this position. This vacancy utilizes a multiple hurdle assessment process to determine the qualifications of applicants. The first hurdle consists of applicants completing an online occupational questionnaire related to the major duties and competencies of the position. The second hurdle consists of verification that your performance in your current position is acceptable, and you have not been advised that your performance is currently at an unacceptable level.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):
  • Oral communication skills sufficient to present findings and recommendations, communicate guidance, and respond to inquiries.
  • Ability to communicate in writing sufficient to prepare findings, reports, objectives, and recommendations, develop procedures and guidance, and respond to inquiries.
  • Knowledge of the DOI Learning Management System sufficient to serve as system administrator including approving system access and monitors overall system use, best practices, and data.
  • Knowledge of computer database and spreadsheet programs (e.g., Microsoft Access, Excel, Word, PowerPoint, and internet resources) to be able to organize and extract information for tracking and reporting purposes.
  • Ability to identify and solve problems by gathering and applying routine information from various sources.
Overstating your qualifications and/or experience in your application materials may result in your removal from consideration.

Performance rating of record review: All applicants must provide a copy of their current performance rating dated within the past 18 months verifying their performance is at a fully successful level or higher. Applicants who do not have a current rating of record available must provide a reason and certify that their performance is acceptable, and they have not been advised that their performance is currently at an unacceptable level. Applicants who have an unsuccessful performance rating, or who have certified that their performance is not at an acceptable level will not be eligible for hiring consideration
  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    You must submit a complete application package. We will not make assumptions about your experience and/or education.

    Required Documents:

    1. Resume: Your resume must describe your job-related qualifications (paid and non-paid work experience) that includes job title, beginning and ending dates (month and year), hours worked per week, and description of job duties. You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included. If you use your own resume, curriculum vitae, or any other written form, you must ensure this information is provided. Your resume must show complete information for each job entry to support minimum qualifications. Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package.

    • Do not include the following types of information in your resume:

      • Classified or government sensitive information
      • Social Security Number (SSN)
      • Photos of yourself
      • Personal information, such as age, gender, religious affiliation, etc.
      • Encrypted and digitally signed documents.
    2. SF-50: (non-award), or equivalent Notification of Personnel Action if you are a current or former Federal employee. Your SF-50 (non-award) must show tenure code 1 or 2 in block 24, and position occupied code 1 (competitive service) in block 34. If you have previously held a higher grade than the grade/position you currently occupy, you must submit a copy of the last non-award SF-50 you received for that position.

    If you have any questions regarding which SF-50's to submit, it is highly recommended that you contact the person listed on this vacancy announcement before the closing date.

    Note: You must submit ALL SF-50s and performance information for each period of temporary/term employment if you are requesting to be considered Land Management Workforce Flexibility Act eligibility. For Public Land Corp eligibility, a copy of the Certificate of Eligibility for Non-Compliance Hiring Based for Public Land Corps Service is required for verification of eligibility.

    3. Performance Appraisal: Submit a copy of your most recent completed Employee Performance Appraisal Plan (EPAP) dated within the past 18 months. If you do not have a current rating of record

    available, you must provide a reason and certify that your performance is acceptable, and that you have not been advised that your performance is currently at an unacceptable level.

    Additional Documentation if applicable:

    1. Cover Letter

    2. Veterans' Preference Documentation: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 Member Copy 2 or 4 showing you were honorably discharged. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. (i.e. VA letter). You may not be awarded preference if you do not attach the correct Veteran Documentation as specified above.

    3. CTAP Documentation: If you are applying under CTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP eligible.

    4. College Transcripts: Please refer to the education section above for additional information. Unofficial transcripts are acceptable. A copy of your official transcripts may be required if you are selected.

    Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.


    If you are relying on your education to meet qualification requirements:


    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
    schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  • How to Apply

    Review the appointment eligibility criteria in the application preview linked below. The eligibility section of the application allows you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the eligibilities that you select "yes" to and submit the required supporting documentation, as listed in the Required Documents section or the application text. You may qualify for more than one eligibility, so please choose carefully. If you respond that you do not meet any of the eligibility criteria, you will not be considered for this position under this announcement.

    To apply for this position, you must provide a complete Application Package. See required documents section.

    Click 'Apply' to create an account or log in to your existing USAJOBS account.
    1. Follow the prompts to complete the assessment questionnaire and upload required documents. To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12645908.
    2. Please ensure you check the acknowledgement checkbox then click the Submit Application button to submit your application.
    3. Applications must be received by 12/24/2024 , 11:59pm ET to receive consideration.
    4. Check application status by logging into your USAJOBS account, in Applications tab, click the position title you applied to for the status. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
    If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact the Human Resources Office via email at fwshiring@fws.gov.

    Agency contact information

    Human Resources Staffing Division

    Email

    fwshiring@fws.gov

    Next steps

    Once you submit all the required documents and the online application in USAJOBS, you will receive an acknowledgement email that your submission was successful. After the evaluation process is complete, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted by the hiring official.

    You will be notified if this job is filled or canceled. Timelines for this process vary widely.

    You may check the status of your application at any time by logging in to your USAJOBS account as we will not be responding to inquiries about the status of applications as long as the system has been updated.
  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
    • Criminal history inquiries
    • Equal Employment Opportunity (EEO) Policy
    • Financial suitability
    • New employee probationary period
    • Privacy Act
    • Reasonable accommodation policy
    • Selective Service
    • Signature and false statements
    • Social security number request
Required Documents

You must submit a complete application package. We will not make assumptions about your experience and/or education.

Required Documents:

1. Resume: Your resume must describe your job-related qualifications (paid and non-paid work experience) that includes job title, beginning and ending dates (month and year), hours worked per week, and description of job duties. You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included. If you use your own resume, curriculum vitae, or any other written form, you must ensure this information is provided. Your resume must show complete information for each job entry to support minimum qualifications. Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package.
  • Do not include the following types of information in your resume:

    • Classified or government sensitive information
    • Social Security Number (SSN)
    • Photos of yourself
    • Personal information, such as age, gender, religious affiliation, etc.
    • Encrypted and digitally signed documents.
2. SF-50: (non-award), or equivalent Notification of Personnel Action if you are a current or former Federal employee. Your SF-50 (non-award) must show tenure code 1 or 2 in block 24, and position occupied code 1 (competitive service) in block 34. If you have previously held a higher grade than the grade/position you currently occupy, you must submit a copy of the last non-award SF-50 you received for that position.

If you have any questions regarding which SF-50's to submit, it is highly recommended that you contact the person listed on this vacancy announcement before the closing date.

Note: You must submit ALL SF-50s and performance information for each period of temporary/term employment if you are requesting to be considered Land Management Workforce Flexibility Act eligibility. For Public Land Corp eligibility, a copy of the Certificate of Eligibility for Non-Compliance Hiring Based for Public Land Corps Service is required for verification of eligibility.

3. Performance Appraisal: Submit a copy of your most recent completed Employee Performance Appraisal Plan (EPAP) dated within the past 18 months. If you do not have a current rating of record

available, you must provide a reason and certify that your performance is acceptable, and that you have not been advised that your performance is currently at an unacceptable level.

Additional Documentation if applicable:

1. Cover Letter

2. Veterans' Preference Documentation: If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 Member Copy 2 or 4 showing you were honorably discharged. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. (i.e. VA letter). You may not be awarded preference if you do not attach the correct Veteran Documentation as specified above.

3. CTAP Documentation: If you are applying under CTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP eligible.

4. College Transcripts: Please refer to the education section above for additional information. Unofficial transcripts are acceptable. A copy of your official transcripts may be required if you are selected.

Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.


If you are relying on your education to meet qualification requirements:


Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Review the appointment eligibility criteria in the application preview linked below. The eligibility section of the application allows you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the eligibilities that you select "yes" to and submit the required supporting documentation, as listed in the Required Documents section or the application text. You may qualify for more than one eligibility, so please choose carefully. If you respond that you do not meet any of the eligibility criteria, you will not be considered for this position under this announcement.

To apply for this position, you must provide a complete Application Package. See required documents section.

Click 'Apply' to create an account or log in to your existing USAJOBS account.
  1. Follow the prompts to complete the assessment questionnaire and upload required documents. To preview the assessment questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/12645908.
  2. Please ensure you check the acknowledgement checkbox then click the Submit Application button to submit your application.
  3. Applications must be received by 12/24/2024 , 11:59pm ET to receive consideration.
  4. Check application status by logging into your USAJOBS account, in Applications tab, click the position title you applied to for the status. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.


If you are unable to apply online, you must request an alternative application which is available from the Human Resources Office. Please contact the Human Resources Office via email at fwshiring@fws.gov.

Agency contact information

Human Resources Staffing Division

Email

fwshiring@fws.gov

Next steps

Once you submit all the required documents and the online application in USAJOBS, you will receive an acknowledgement email that your submission was successful. After the evaluation process is complete, you will be notified of your status and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted by the hiring official.

You will be notified if this job is filled or canceled. Timelines for this process vary widely.

You may check the status of your application at any time by logging in to your USAJOBS account as we will not be responding to inquiries about the status of applications as long as the system has been updated.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request