Management and Program Analyst

Summary This position is a Management and Program Analyst, GS- 0343-9/11 working in Shepherdstown, West Virginia for the R9-NCTC-Division of Training. "Salary may change with the release of the 2025 pay schedule, set to release 1/12/2025 ( https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/ ) Responsibilities As a Management and Program Analyst your duties will include but are not limited to the following: Serves as an administrator of the DOI Learning Management System, contractor accounts, etc. Approves DOI Talent access and monitors overall DOI Talent system use, best practices, and data. Identifies problem areas and need for data migration to include the introduction of new processes with appropriate instructions and training. Attends DOI Talent planning meetings with learning management sponsors, vendors, and project leads to plan and report on established learning management initiatives milestones; and serves on the DOI Talent inter-bureau group to include the contractors responsible for the program. Assists with conducting bureau DOI Talent training for employees, supervisors, and administrators. Manages and responds to help desk tickets submitted using the Bison Support Service Help Desk for DOI Talent Tier 2 support. Engages customers to assess their needs, provide information or assistance, resolve conflicts or problems. Provides quality service to customers and partners. Serves as a resource for technical and nontechnical inquiries related to learning management. Manages internal controls for data security, privacy, and data integrity in the learning management system, including instructing users on how to create/edit course categories, competencies, courses, classes, tests, surveys, learning plans, system reports, contractor accounts, etc. Conducts training assessments and participates in the development of training schedule projections, justifications and resourcing based on new Service -level and/or NCTC initiatives/priorities. Assists with analyzing the results of training evaluations, return on investment analyses, competency analysis, training prioritization matrices and training needs analysis to report the findings. Promotion Potential: This position involves a multi-grade career ladder. The selectee may be promoted without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Requirements Conditions of Employment Qualifications Only experience and education obtained by 12/24/2024 will be considered. In order to qualify for this position you must possess: Minimum Qualification [GS-09] One year of specialized experience comparable in scope and responsibility equivalent to grade GS-07 in the Federal service. Experience includes supporting training implementation processes including the use of a learning management system to create classes and assist with course creation; data input and management; assistance with budget tracking and procurement and acquisition activities; use of computer programs to create spreadsheets, documents, and presentations; use of automated systems to manage forms, job aids and workflows. OR Possess a master's degree or equivalent graduate degree; 2 full years of progressively higher level graduate education leading to such a degree. Such education must clearly demonstrate the knowledge, skills, and abilities necessary to do the work. OR Possess an equivalent combination of professional experience and graduate level education beyond the first year which together equals 100% of the requirements. Minimum Qualification [GS-11] One year of specialized experience comparable in scope and responsibility equivalent to grade GS-09 in the Federal service. Experience includes managing training implementation processes including the use of a learning management system to create classes and courses; use of applications to input and interpret moderately complex data and charts; creation and the use of spreadsheets and databases for budget planning and tracking; updating briefings and presentations with data; use of a government purchase card and management of a government purchase and travel card program; supporting standard operating procedures for systems use; use of automation to create and manage forms and workflows; and creating job aids and training others on various work related processes. OR Possess a related Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level related graduate education leading to a Ph.D., from an accredited college or university. Such education must clearly demonstrate the knowledge, skills, and abilities necessary to do the work. OR Possess an equivalent combination of professional experience and graduate level education beyond the second year which together equals 100% of the requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time In Grade Requirement: Applicants must meet both eligibility and qualification requirements for the position of interest by the closing date of the JOA. Specifically, i. Area of Consideration. ii. Time-in-grade (TIG) requirements as specified in 5 CFR 300, Subpart F. iii. Time after competitive appointment as specified in 5 CFR 330.502. iv. Qualification requirements outlined in OPM's Qualifications Standards for General Schedule Positions or for Federal Wage System (FWS), wage grade positions, applicants are evaluated using the OPM Job Qualification System for Trades and Labor Occupations and the job element examining method Your SF-50 will be used to confirm you meet all requirements Education PROOF OF EDUCATION: All applicants who are using education or a combination of education and experience to qualify must submit copies of official or unofficial transcripts which include grades, credit hours earned, major(s), grade point average or class ranking, institution name, and student name. If any required coursework is not easily recognizable on transcripts, or if you believe a portion of a particular course can be credited toward meeting an educational requirement, you must also provide a memorandum on letterhead from the institution's registrar, dean, or other appropriate official stating the percentage of the course that should be considered to meet the requirement and the equivalent number of units. Unofficial transcripts are acceptable; however, if you are selected for the position, you will be required to produce the original official transcripts. PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov). Additional Information PCS INFORMATION: No PCS entitlements authorized Telework: This position is suitable for telework and may be allowed to telework with supervisory approval. Additional Vacancies: One or more positions may be filled from applications received under this announcement in the advertised office or other U.S. Fish & Wildlife Service offices in the local commuting area. Career Transition Assistance Plan (CTAP): Department of Interior (DOI) Career Transition Assistance Plan (CTAP) procedures apply in filling this vacancy. CTAP provides placement assistance to permanent Federal employees who are surplus, displaced, or involuntarily separated. Applicants claiming CTAP eligibility must submit a copy of their most recent performance appraisal, proof of eligibility, and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP, applicants must be well-qualified (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), score at least 85 on the assessment questionnaire, and be able to perform the duties of the position upon entry. For information on CTAP visit: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/" Reasonable Accommodation: The USFWS provides reasonable accommodations to applicants with disabilities. Please visit USAJOBS Help Center | Reasonable accommodation policy if you need a reasonable accommodation for any part of the application and hiring process. The Land Management Workforce Flexibility Act (LMWFA),P.L. 114-47, allows certain individuals who currently or formerly were under time-limited competitive appointments at certain land management agencies to compete under merit promotion procedures. Note: You must submit ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months. If they did not complete performance appraisals ask them to provide a statement of performance for each period of service. The statement must specify the dates for each employment period and your level of performance (dates should match the dates on the SF-50s).