Training Coordinator

Reports to: Corporate Training & Development Manager

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

We are seeking a Training Coordinator to design and deliver impactful training materials and programs that support our corporate and franchise cafe teams. This role will focus on translating the operational and cultural needs of our cafes into effective e-learning courses, job aids, training manuals, and other learning resources. As a key contributor to the success of our training initiatives, the Training & Development Specialist will ensure that all materials are engaging, on-brand, and aligned with our mission, vision, and values.

KNOWLEDGE AND RESPONSIBILITIES

• Create high-quality training materials, including e-learning modules, job aids, training manuals, and assessment tools, tailored to cafe operations and team member development needs.
• Collaborative Needs Analysis: Partner with Human Resources, Training, and Operations teams to identify training gaps and opportunities.
• Content Management: Ensure all training materials are accurate, up-to-date, and aligned with operational standards, brand voice, and company values.
• Learning Management System (LMS): Collaborate on the implementation and maintenance of training courses within the LMS, ensuring ease of use and accessibility for cafe teams.
• Brand Representation: Translate our company's mission, vision, and values into compelling training content that inspires cafe teams and reinforces our culture.
• Feedback & Metrics: Evaluate the effectiveness of training programs through feedback, assessments, and key performance metrics; make recommendations for improvement.
• Cafe Visits: Visit cafes, as needed, to observe operations, gather insights, and ensure training materials address real-world challenges.
• Cross-Functional Collaboration: Work closely with District Managers and District Production Managers to ensure training initiatives are actionable and impactful.
• Continuous Improvement: Stay informed on training best practices and innovative approaches to learning in retail and food service.
• Other duties may be assigned.

WHAT YOU NEED TO HAVE

• Bachelor's degree or equivalent experience preferred.
• At least 3-5 years of experience in training and development, particularly in retail/restaurant operations required.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) required.
• Experience creating course materials, including e-learning modules, job aids, guides, and assessment tools.
• Strong writing and editing skills required.
• Experience managing an LMS is a plus.
• Exceptional organizational skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• High emotional intelligence and the ability to work collaboratively across diverse teams.
• Passionate about empowering and developing others while upholding brand standards.
• Teams Win! Must be a team player who fosters a collaborative and engaged teamwork environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture.

SWEET BENEFITS

• Competitive compensation
• Free Cake for your Birthday
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays
• High Performance Culture