Office Manager - Customer Service Department

Office Manager – Customer Service Department

Pay Rate: $24/hour

Adecco is helping a local client in their search for an Office Manager to lead their Customer Service Department . This role involves overseeing a team of Customer Service Representatives while ensuring smooth operations, excellent customer interactions, and efficient team performance.

Key Responsibilities:

• Supervise and manage a team of Customer Service Representatives.

• Oversee daily operations of the Customer Service Department to maintain high service standards.

• Monitor and maintain metrics of team performance, including productivity, customer satisfaction, and service quality.

• Utilize managerial expertise to guide and develop team members, addressing performance and training needs.

• Collaborate with other departments to resolve customer issues and streamline workflows.

• Leverage sales background to identify opportunities to enhance customer satisfaction and revenue growth.

• Handle administrative tasks and maintain department records accurately and efficiently.

Preferred Qualifications:

• Paralegal background is highly desirable but not required.

• Proven managerial experience, with strong leadership and organizational skills.

• Sales experience, particularly in customer-facing roles.

• Proficiency in analyzing and managing performance metrics.

• Excellent communication and problem-solving abilities.

How to Apply:

If you meet the qualifications and are interested in joining our team, please apply through Adecco with your resume .

Pay Details: $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance