Customer Service Rep Job at Ultimate Staffing Services in Pleasanton

Position Overview

Ultimate Staffing Services is seeking a dedicated Customer Service Representative to join their client's team in California. This role is essential in providing exceptional service to customers by managing inquiries and resolving issues efficiently. The ideal candidate will possess strong communication skills and a proactive approach to customer care.

Responsibilities

• Answer phones and manage email communication effectively.
• Resolve customer issues with patience and professionalism.
• Enter customer data accurately into the software system.
• Escalate issues to the appropriate contact when necessary.
• Perform other administrative duties as required to support the team.

Qualifications

• Strong communication skills, both written and verbal.
• Ability to multitask and manage time effectively.
• Experience in a customer service role is preferred.
• Proficiency with basic computer applications and data entry.
• Problem-solving skills and a positive attitude.

Required Work Hours

Full-time position with standard work hours, Monday to Friday. Specific hours to be discussed with the employer.

Benefits

The position offers a competitive salary range of $23 to $28 per hour, based on experience and qualifications.

Additional Details

This is a fantastic opportunity to join a reputable company with a supportive team environment. Interested candidates should apply promptly to be considered for this role.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.