CLEAR CHOICE DERMATOLOGY LLC is hiring: Receptionist in Lake Oswego

Job Summary: The Front Desk Receptionist is a key member of our practice, responsible for ensuring a seamless and efficient patient experience from arrival to departure. This role is divided into Check-In and Check-Out duties, each critical to the smooth operation of our office. The ideal candidate will bring a positive attitude, strong organizational skills, and a commitment to delivering exceptional customer service.

Key Responsibilities:

Front Desk Receptionist

Check-In (CIR):

• Patient Greeting and Check-In:
  • Welcome patients, visitors, and representatives with a friendly, prompt, and helpful demeanor.
  • Direct patients and visitors to appropriate areas, ensuring a smooth check-in process.
• Administrative Tasks:
  • Complete and verify patient paperwork, including sign-in and security procedures.
  • Enter and update patient demographics into the system.
  • Verify insurance information and ensure all necessary documentation is complete.
• Office Readiness:
  • Ensure the office is prepared for business each day and properly shut down and secured each evening.
• Customer Service:
  • Reflect a positive and courteous attitude to enhance patient satisfaction.
  • Address patient concerns or questions in a professional manner.

Check-Out

• Patient Checkout:
  • Greet patients at checkout with friendly and efficient assistance.
  • Review provider orders and coordinate necessary treatment plans and future appointments.
  • Enter patients into the recall system if they do not schedule their annual check-up.
• Financial Transactions:
  • Collect outstanding balances, deductibles, coinsurance, and other payments.
  • Process and record credit and refund transactions as necessary.
  • Maintain an accurate prescription log and balance monetary collections daily.
• Product Management:
  • Sell and dispense products at checkout and create recalls for aesthetician follow-ups as needed.
• Charge Posting:
  • Review and post charges daily, ensuring accuracy once provider notes are signed off.

Common Duties:

• Confidentiality and Compliance:
  • Maintain patient confidentiality and adhere to HIPAA, OSHA, and other compliance regulations.
• Communication and Teamwork:
  • Always exhibit outstanding communication skills and a positive attitude.
  • Interact constructively with patients, staff, and management.
• Professionalism:
  • Maintain a professional appearance and work ethic, including a neat and clean presentation.
  • Follow company policies and procedures and engage in a hands-on, team-oriented approach.
• Telephone and Administrative Duties:
  • Utilize proper telephone etiquette and handle all calls with courtesy.
  • Report broken equipment or unsafe conditions to the Administrator.
  • Complete tasks within established timelines and perform other duties as assigned.

Requirements

Qualifications:

• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to handle financial transactions and manage patient information accurately.
• Experience:
  • Previous experience in a front desk or customer service role preferred.
  • Familiarity with medical office procedures and electronic health records is a plus.
• Appearance:
  • Maintain a professional appearance, including personal hygiene and grooming.
• Work Schedule:
  • Regular attendance and punctuality are required; must arrive 15 minutes before the practice schedule starts.

Working Environment:

• Physical Demands:
  • Average percent of time during a regular shift devoted to:
    • Walking, Squatting, Sitting, Bending, Reaching: 75%
    • Standing: 25%
  • Average lifting requirements:
    • Lifting Requirements: 20-40 lbs.
    • Frequency of Lifting: 0-25% of the time
  • Additional physical demands:
    • Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height).
    • Ability to type 60 wpm.
    • Ability to operate a multi-line telephone system, computer keyboard, and adding machine.
• Visual, Hearing, and Mental Demands:
  • Vision adequate to perform essential functions such as reading telephone displays/computer terminals for long periods, correctable to 20/20.
  • Hearing adequate to perform essential functions such as answering the telephone.
  • Mental capacity adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients.
  • Tact to deal with unfriendly individuals and handle stress effectively.

Working Conditions:

• Normal business office environment. Uniform required daily.
• Required to exhibit a positive attitude, a professional appearance, and attention to detail to ensure effective and efficient office operations.

Position Requirements:

• High School education or GED equivalent.
• Minimum of two years of medical office experience.
• Working knowledge of general office duties and contracted insurance plans.
• Accurate data entry skills and good verbal and written communication skills.
• Demonstrated ability to use a computer with Microsoft Word, Outlook, and EMR software.
• Excellent customer service skills and strong organizational abilities.
• Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures.