Senior Manager, Ramp Operations

Overview The Senior Manager of Ramp Operations will be directly responsible for the day-to-day on-site Ramp Operations of SFOTEC. The Senior Manager will provide the Director, Operations and Managing Director with reports, accomplishments, and issues related to the operation of the Ramp and associated equipment. Approval and authority from the Director, Operations may be required to proceed with specific actions during daily management. Additional responsibilities include, but are not limited to: Responsibilities Represent the Managing Director and SFOTEC leadership as necessary. Familiarity with operative documents related to SFOTEC, including leases, contracts, agreements, and all other aspects of the Ramp Facilities. Develop and maintain internal and external relationships, including: SFOTEC Executive Committee SFOTEC Member Airlines Non-Member Airlines SFOTEC Service Contractors SFO International Airport Authority (SFIAA) San Francisco Police Department (SFPD) FIS Agencies US Department of Homeland Security/Transportation Security Administration Federal Aviation Administration Third Party Organizations (Consultants, Attorneys, Accountants, Auditors, etc.) SFO Community at large Provide leadership guidance to SFOTEC Duty Managers and contracted service personnel. Manage member and vendor relationships on a day-to-day basis. Develop and maintain quality control standards for performance, reliability, serviceability, and safety of contracted vendors. Anticipate, identify, and resolve service/operational problems with a results-oriented approach. Identify, recommend and initiate enhancements/changes to processes and procedures to better support operational and service objectives. Oversee day-to-day operational performance in the following areas: Ramp Procedures, Ground Handling Agent (GHA) Aircraft Handling, and Operations Passenger Loading Bridge Operations Ground Service Equipment (GSE) Operations Baggage Handling at Ramp Level Coordination with Ramp Control Tower Safety and Security Procedures on the Ramp Others, as required Keep all concerned parties informed of daily operational requirements and changes. Share key performance indicators and results with concerned parties. Ensure service standards are consistently understood and maintained. Support/participate in ramp investigations related to alleged theft, non-compliance, or other related issues. Participate in all SFIA, TSA, and SFPD irregularity drills to ensure operational effectiveness during actual events. Conduct regular audits to ensure compliance with established service levels for performance, reliability, serviceability, and safety. Respond to and resolve facility-related issues in a timely manner by initiating corrective actions. Act as a liaison during airline operational irregularities, emergencies, and security incidents in ramp area. Prepare detailed narrative reports. Perform other miscellaneous duties as assigned by the Director, Operations or Managing Director. Qualifications AvAirPros Services is a privately held, employee-owned commercial aviation consulting and management firm serving airlines and airports across the US. AvAirPros Services offers a competitive salary and a generous benefits package that includes company-paid health benefits for employees, paid time off, and employee ownership. AvAirPros Services is proud to be an Equal Opportunity Employer; we embrace and celebrate diversity and are committed to maintaining an inclusive work environment for all. Job Type:

Full-time Salary:

$100,000.00 - $120,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level: 5 years Shift: 8 hour shift Morning shift Night shift Weekly day range: Every weekend Ability to commute/relocate: San Francisco, CA 94125: Reliably commute or planning to relocate before starting work (Required) Experience: Airline, airport, or related experience: 5 years (Required) License/Certification: Driver's License (Required) Shift availability: Day Shift (Required) Night Shift (Required) Work Location:

In person

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