San Francisco International Airport
Duty Manager
San Francisco International Airport, San Francisco, California, United States, 94199
Overview
AvAirPros Services is a privately held, employee-owned commercial aviation consulting and management firm serving airlines and airports across the US.
We offer a competitive salary and a generous benefits package that includes company-paid health benefits for employees, paid time off, and employee ownership.
AvAirPros Services is proud to be an Equal Opportunity Employer; we embrace and celebrate diversity and are committed to maintaining an inclusive work environment for all.
Please send your resume and inquiries to employment@SFOTEC.com
Responsibilities
The Duty Manager is responsible for representing SFOTEC and the SFOTEC Managing Director's Office as necessary during their assigned shift. Key responsibilities include: General
Responds to and assists in mitigating emergencies as necessary. Maintains quality control standards for performance, reliability, serviceability, and safety for the international terminal and ramp operations. From time to time, attends key airport stakeholder meetings on behalf of SFOTEC and/or the Managing Director as required. Completes daily on-duty shift reports for submittal to SFOTEC Senior Management, Airlines, and Airport Community. Provides weekly and monthly performance report dashboards and scorecards. Performs additional duties as assigned by SFOTEC Senior Management and Executive Committee. Terminal Operations
Oversees and monitors all SFOTEC-managed systems and equipment, including but not limited to check-in counters, baggage handling, make-up and claim units, checkpoints, passenger loading bridges, gate management, FIDs, and dynamic signs. Monitors operational performance of all equipment maintained by SFOTEC. Coordinates with Airlines, Airport, TSA, CBP, vendors, and contractors as required to ensure each airline receives an optimal level of services. Monitors passenger flows at check-in aisles, security checkpoints, FIS, and other key locations. Specifies, evaluates, recommends, and/or administers policies, practices, and programs necessary to ensure a safe, efficient work environment. Collaborates with Ramp Coordination to assist Airlines, Ground Handlers, and Vendors as needed, ensuring their aircraft turn-around processes do not negatively impact daily planning and gate assignments in the International Terminal and Terminal 1. Ramp Coordination
Proactively oversees and monitors all SFOTEC-managed gates at the ramp-level to ensure airlines, ground handlers, and associated vendors are executing their assigned duties safely and on-time in accordance with established Airline. Physically assists Airlines, Ground Handlers, and Vendors as needed to ensure their aircraft turn-around processes do not negatively impact daily planning and gate assignments in the International Terminal and Terminal 1. Actively seeks out solutions to improve the Ramp environment from health and safety, security, and operational perspectives. Evaluates, recommends, and/or administers policies, practices, and programs necessary to ensure a safe, efficient work environment on the ramp. Liaises with Ramp Control Towers A & G to report any gate issues involving delayed flight departures, including emergencies, safety-related issues, aircraft mechanical delays, airline, ground handler, and vendor issues, gate equipment failures, and any other operational issues observed. Works closely with SFO Airfield Safety in responding to emergencies and resolving safety related issues involving aircraft operations, ramp personnel, and GSE equipment. Develops and enforces common use SFOTEC Ramp Safety Policy and Procedures guidelines. Maintains quality control standards for performance, reliability, serviceability, and safety for the International Terminal and Terminal 1 ramp operations through the use of provided electronic devices and software technologies. Qualifications
Job Type: Full-time Salary: $70,000.00 - $90,000.00 per year Benefits
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
5 years Shift:
10 hour shift Morning shift Night shift Weekly day range:
Every weekend Ability to commute/relocate:
San Francisco, CA 94125: Reliably commute or planning to relocate before starting work (Required) Experience:
Airline or Airport: 5 years (Required) License/Certification:
Driver's License (Required) Shift availability:
Day Shift (Required) Night Shift (Required) Work Location:
In person
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The Duty Manager is responsible for representing SFOTEC and the SFOTEC Managing Director's Office as necessary during their assigned shift. Key responsibilities include: General
Responds to and assists in mitigating emergencies as necessary. Maintains quality control standards for performance, reliability, serviceability, and safety for the international terminal and ramp operations. From time to time, attends key airport stakeholder meetings on behalf of SFOTEC and/or the Managing Director as required. Completes daily on-duty shift reports for submittal to SFOTEC Senior Management, Airlines, and Airport Community. Provides weekly and monthly performance report dashboards and scorecards. Performs additional duties as assigned by SFOTEC Senior Management and Executive Committee. Terminal Operations
Oversees and monitors all SFOTEC-managed systems and equipment, including but not limited to check-in counters, baggage handling, make-up and claim units, checkpoints, passenger loading bridges, gate management, FIDs, and dynamic signs. Monitors operational performance of all equipment maintained by SFOTEC. Coordinates with Airlines, Airport, TSA, CBP, vendors, and contractors as required to ensure each airline receives an optimal level of services. Monitors passenger flows at check-in aisles, security checkpoints, FIS, and other key locations. Specifies, evaluates, recommends, and/or administers policies, practices, and programs necessary to ensure a safe, efficient work environment. Collaborates with Ramp Coordination to assist Airlines, Ground Handlers, and Vendors as needed, ensuring their aircraft turn-around processes do not negatively impact daily planning and gate assignments in the International Terminal and Terminal 1. Ramp Coordination
Proactively oversees and monitors all SFOTEC-managed gates at the ramp-level to ensure airlines, ground handlers, and associated vendors are executing their assigned duties safely and on-time in accordance with established Airline. Physically assists Airlines, Ground Handlers, and Vendors as needed to ensure their aircraft turn-around processes do not negatively impact daily planning and gate assignments in the International Terminal and Terminal 1. Actively seeks out solutions to improve the Ramp environment from health and safety, security, and operational perspectives. Evaluates, recommends, and/or administers policies, practices, and programs necessary to ensure a safe, efficient work environment on the ramp. Liaises with Ramp Control Towers A & G to report any gate issues involving delayed flight departures, including emergencies, safety-related issues, aircraft mechanical delays, airline, ground handler, and vendor issues, gate equipment failures, and any other operational issues observed. Works closely with SFO Airfield Safety in responding to emergencies and resolving safety related issues involving aircraft operations, ramp personnel, and GSE equipment. Develops and enforces common use SFOTEC Ramp Safety Policy and Procedures guidelines. Maintains quality control standards for performance, reliability, serviceability, and safety for the International Terminal and Terminal 1 ramp operations through the use of provided electronic devices and software technologies. Qualifications
Job Type: Full-time Salary: $70,000.00 - $90,000.00 per year Benefits
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
5 years Shift:
10 hour shift Morning shift Night shift Weekly day range:
Every weekend Ability to commute/relocate:
San Francisco, CA 94125: Reliably commute or planning to relocate before starting work (Required) Experience:
Airline or Airport: 5 years (Required) License/Certification:
Driver's License (Required) Shift availability:
Day Shift (Required) Night Shift (Required) Work Location:
In person
#J-18808-Ljbffr